Santa Monica Maserati Alfa Romeo

The excellent customer service provided by Pedro and team and SM Alfa Romeo converted me from this being the dealership of last resort for service to my preferred dealer for service. Thanks for everything! and SM Alfa Romeo converted me from this being the dealership of last resort for service to my preferred dealer for service. Thanks for everything! More

Loved the great customer service with the exception of Ken. He is nothing like the warm welcome I received from the porters and Pedro. It’s unfortunate that he doesn’t see the benefit of continuing the we Ken. He is nothing like the warm welcome I received from the porters and Pedro. It’s unfortunate that he doesn’t see the benefit of continuing the welcoming culture established by his peers. As for the car service. Same as other fiat dealers. What I expected. More

I was very pleased with the service I received. Ken was very professional and kept me advised on the progress of the repairs. very professional and kept me advised on the progress of the repairs. More

Great service. Took care of my needs and had a rental car for me while my car was being worked on. for me while my car was being worked on. More

I’ve taken my Alfa Romeo to many dealerships and this one by far is the best. The people here definitely go above and beyond for their customers. Every time I go there someone comes up right away to greet an by far is the best. The people here definitely go above and beyond for their customers. Every time I go there someone comes up right away to greet and check in on me. I like the lady with the short hair she’s always on top of it. I’ve been there many times and Ken has always made my experience a pleasant one. He gets me in and out knowing that I don’t have much time to spare. He is very attentive and knowledgeable. I trust him with my car and I would recommend anyone to go to him. More

Ask for Elena.She is very straightforward and does not Ask for Elena. She is very straightforward and does not play game like many other car sales person. Ask for Elena. She is very straightforward and does not play game like many other car sales person. More

First class operation! Really terrific overall experience at Santa Monica Alfa – Maserati!! Many thanks, AL at Santa Monica Alfa – Maserati!! Many thanks, AL More

Exelent service is a great location professional people mi car its running good alfa romeo stelvio thank you mi car its running good alfa romeo stelvio thank you More

I stopped by at Alfa Romeo Santa Monica on Monday to ask fixing some issues in the car (Alfa Rome Guilia 2020). Kenneth Moore came and said we can't take a look at your car because we're busy but I'm going fixing some issues in the car (Alfa Rome Guilia 2020). Kenneth Moore came and said we can't take a look at your car because we're busy but I'm going to schedule a service for your car for Wednesday morning. I came back on Wednesday and he doesn't even know me!!!! He said I can't find your name and there is no time scheduled for your car. I was like there is no way! I talked to you on Monday and he started to look it up again and he finally found my name!!!!!! He said your car will be ready by 6pm and I told him why does it take so long and he said we can give you a rental! They dropped me off at the rental and the I waited over there for 30 minutes and Alfa Romeo assigned someone to work on someone's else rental car! Why? Because the person has Maserati and he is prioritized than me! After 30 minutes someone came to me and told me there is only one option available which is a SUV chevy and for renting other cars you should pay the difference! They gave me this xxxxty car and I just parked it in my parking because this is totally disrespecting the customer and I expected a better car! I came back around 6pm to pick up my car at Alfa Romeo Santa Monica. I asked Ken if my car is ready to pick up and he said it's not ready and I told him it's written on the receipt the it will be ready at 6pm and you also told me it will be ready by tonight. He didn't even call me that the car is not ready and I drove 40 minutes to the dealership. One of the worst experience I've ever had with the customer service. The day after I called many times to see if my car is ready and finally he said bring the rental car to Enterprise and I'm going to drive your car to the rental company. I dropped the car at Enterprise and waited for 20 more minutes and no one showed up! I called two more times to see what's going on and he said ask someone at Enterprise to drop you off at dealership. There was no one over there and I talked to the sales person and he dropped me off at the dealership. This was the second time he changed his word! I went to the dealership and he showed up and said we fixed every thing except the brake because it works well!!!!! I told him that I usually hear the noise when I push the brake and there is noise that I can hear. He said we can't do anything about it! He doesn't give a xxxx about my car and his behavior was disgraceful. When I was going to turn on the engine, a wired error popped up on the screen saying start/sop unavailable and .... I showed him and he said it';s because of the fuel. Fill up the tank and it wont pop up again. It still shows me this error. I totally wasted my time and energy dealing with this guy. I talked to Joe who is his manager and told him about my experience. I also told him that I'm going to write a review about you and he said I don't care and good luck. NEVER EVER take your car to Santa Monica Alfa Romeo because they don't have enough workers and time to work on your car. I usually take it to Russel West Brook Van Nuys where I leased the car and they were so nice to me. Communication is perfect at Van Nuys but in Santa Monica they behave like you don't know anything about car and this is disrespectful. They even didn't wash the car and asked me to take it by myself!!!! More

This was by far the best car leasing experience I have ever had! Elena, Ross and the finance department were all amazing! First rate experience! This is my first Maserati and I love it! ever had! Elena, Ross and the finance department were all amazing! First rate experience! This is my first Maserati and I love it! More