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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

December 29, 2021

Both the sales person and person in the finance department were impressive: high expertise, exceptionally professional, and just excellent to work with. More

by RANASTAS2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Shantz, Daniel Acevedo
Dec 31, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you so much for taking the time to share your feedback with us. Bryon, Daniel, and our team are delighted to learn about your positive experience, and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 28, 2021

Ken and the team were great! Very friendly service staff so I will go back. More

by Luigi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Dec 29, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Luigi. We appreciate your business and our team looks forward to serving you again soon!

December 26, 2021

Casey in the service department is fantastic. He is professional, kind and genuinely cares. If I buy another Maserati, it will be because of him. More

by STEFANIEGHIRSCH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Dec 27, 2021 -

Santa Monica Maserati Alfa Romeo responded

Stefanie, thank you for sharing your thoughts about your experience with Casey here at Santa Monica Maserati Alfa Romeo FIAT. We appreciate your business and hope to see you again soon!

December 24, 2021

I took my Fiat spider in for an oil change and Ken was there to help me in the service department. Ken is always very friendly and knowledgeable and extremely helpful he had my car in for the oil change r More

by VINNY.F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal, Ken Moore
Dec 24, 2021 -

Santa Monica Maserati Alfa Romeo responded

Vinny, Here at Santa Monica Maserati Alfa Romeo FIAT, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Ken and Pedro, and it was a pleasure having you at the dealership. We appreciate your review!

December 24, 2021

Ken customer servuce skills are exceptional! He was very helpful, informative and personalized my fiat experience. More

by egerloff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Dec 24, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. Ken and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo FIAT.

December 22, 2021

My car was taken care of, I was provided with a rental, which meant I was not inconvenienced during the repair process. Car was delivered clean. Thank you. More

by MSMLC109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Dec 23, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 20, 2021

This dealership’s service & attention to detail is superb. They made me feel like a king. Don’t miss out! Merry Christmas!! More

by Sean123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, Sales Manager, Byron Shantz, Daniel Acevedo
Dec 20, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Sean, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 19, 2021

It was a pleasure dealing with this dealership. Salesman It was a pleasure dealing with this dealership. Salesman and sales manager were very helpful. Thank you Felix More

by fnikeli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Martin, Paul Marino, Daniel Acevedo, Steven Marcotte
Dec 20, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you for sharing your experience with us, Felix! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

December 19, 2021

The service manager was super cool. A refreshing The service manager was super cool. A refreshing experience. I will gladly return for ongoing service with this dealership More

by MJKMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Dec 20, 2021 -

Santa Monica Maserati Alfa Romeo responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT.

December 18, 2021

My appointment was at 1:00PM for a routine maintenance. At 2:10 my car was still on the driveway and no maintenance. After I complained with Pedro he pushed my car in. the oil change, tire rotation and all More

by jkbarok
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pedro Leal
Jan 04, 2022 -

Santa Monica Maserati Alfa Romeo responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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