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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

January 27, 2022

I was truly impressed with Pedro who took my vehicle and once I explain to him the situation yet and lies my question spoke to the technician and give me a price range and a time that would be ready and it More

by Howard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Jan 27, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you, Howard. It's great to hear that Pedro and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

January 27, 2022

Staff were so nice and kind. They respond fast on my questions and tried best to match my needs. More

by royhelentony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Marino
Jan 28, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing your thoughts about your experience with Santa Monica Maserati Alfa Romeo FIAT. We appreciate your business and hope to see you again soon!

January 25, 2022

Quick and friendly service. Covered my rental and had my car back to me the next day. Thanks More

by Brian W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Jan 25, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us, Brian. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 24, 2022

Great service. Fast. Casey O’Brien was amazing. Helpful with pricing. Will use them again More

by lekko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Jan 24, 2022 -

Santa Monica Maserati Alfa Romeo responded

We appreciate the five-star rating for our service department. Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Casey delivered such a great experience. We look forward to having you as one of our valued customers for years to come.

January 24, 2022

Ken, as always he is wonderful he fixed my issue with a minimum of hassle and expense! Thank you Kenny!! More

by PIP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pedro Leal, Ken Moore
Jan 24, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. Ken and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo FIAT.

January 24, 2022

Service Department does not properly communicate with you. They did not call to tell me the status of my car or that my car was ready. I wasted a whole day waiting for status until I finally called mysel More

by MISSDUCKAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Moore
Feb 10, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 24, 2022

Everyone is always friendly and helpful. They go out of their way to accommodate your needs More

by SJN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Jan 24, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing your thoughts about your experience working with Pedro here at Santa Monica Maserati Alfa Romeo FIAT. We appreciate your business and hope to see you again soon!

January 24, 2022

Great experience with the personnel and service they provided. The salesperson I worked with shared all the details about the car and took his time to answer all my questions. More

by HA244
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Paul Marino, Daniel Acevedo
Jan 25, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo FIAT.

January 23, 2022

Completed my repairs timely, provided a clean and safe courtesy ride! Car wash was broken, that was the only bummer! Was going to talk to them about a new car since may lease is up in May but I guess I d More

by kaywhyj
Recommend Dealer
Yes
Employees Worked With
Ross Samya, Casey Obrien
Jan 23, 2022 -

Santa Monica Maserati Alfa Romeo responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

January 23, 2022

They always take great care of me and get my car back to me quickly More

by BANDINUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Jan 23, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing your thoughts about your experience with Santa Monica Maserati Alfa Romeo FIAT. We appreciate your business and hope to see you again soon!

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