Santa Monica Maserati Alfa Romeo

They are very customer-centric. They picked up my car and delivered it when it was done. They called with updates when they said they would. I’ve bought 2 cars from them, and this is a big reason why! delivered it when it was done. They called with updates when they said they would. I’ve bought 2 cars from them, and this is a big reason why! More

Casey the service manager is an amazing guy, responsible and honest, much appreciate his help and honest, much appreciate his help More

This is the worst 'customer service' experience I've ever had. I called few weeks ago, as I needed a new rim for my Fiat 500 as mine got damaged. I decided to special order from here as they told me it wou had. I called few weeks ago, as I needed a new rim for my Fiat 500 as mine got damaged. I decided to special order from here as they told me it would only take 10 days. The other places I inquired about the rim gave a better price but longer wait, so I decided to order from FIAT dealership as I need it my car. After a few days I paid for the rim and no contact was made with me I decided to follow up and only then I was told the rim would arrive in 3-4 weeks instead of 10 days. Extremely upset I was told that the fee was not refundable and I was then stuck. I never received an apology or a compensation for the mistake. After more than 3 weeks of waiting and nobody following up or sending any tracking for my rim, I decided to send an email and they replied that my rim was arrived. I then schedule a pick up time specifying that I would need also labor in order to change the rim (how else would I do it). I arrived at the date and time they agreed on and I was told no appointment was made. I then showed the email where they agreed on the time and they sent me to the parts department (which is a couple of steps away). At the parts department nobody wears a mask, just so you know. I was handed my rim in the box and in a very rude way I was told by R. (the most unprofessional employee I met in my life) that he only deals with parts and not service, and it would take too much effort for him to coordinate with his same dealership (couple of steps away) to accomodate customer needs after made him wait more than double the time it was supposed to. I was then told that if I wanted to make an appointment it would take another 3 weeks. In all this story I never received an apology, and they could change the rim in less than 10 minutes. I've never experience anything less customer service friendly than how I was treated by R. I WOULD ENCOURAGE EVERYBODY TO AVOID THIS PLACE AS THEY REALLY DON'T CARE ABOUT CUSTOMER SATISFACTION AND THEY ARE VERY DISHONEST PEOPLE. More

Consistently excellent and professional service. I highly recommend. Thank you for my fiat 500 service. recommend. Thank you for my fiat 500 service. More

Changed a tired with nail. Very good service, covered by recommended insurance. Just a little bit slower than expected. recommended insurance. Just a little bit slower than expected. More

Good to work with. Friendly and helpful. Appreciated ability to conduct business remotely/ touch less ability to conduct business remotely/ touch less More

Steven, Elena and Daniel provided superior and professional service. I had gone to Glendale Alpha Romeo first and was treated poorly. professional service. I had gone to Glendale Alpha Romeo first and was treated poorly. More

Very smooth intake, good communication during, and service completed when said it would be. Professional and friendly staff. service completed when said it would be. Professional and friendly staff. More

Great service and super kind. Not to worry about commute between home and dealer place between home and dealer place More

Every one was so proffessional and polite .i felt at ease &the service was effective and efficient. &the service was effective and efficient. More