Santa Monica Maserati Alfa Romeo

People are kind. Service is good. Very helpful. I Would come again next time if needed. come again next time if needed. More

Horrible experience. They had my car for a month and a half until they could finally give me an answer as to what was wrong. Then they quoted me at $6k to fix it. I picked it up immediately and took it to half until they could finally give me an answer as to what was wrong. Then they quoted me at $6k to fix it. I picked it up immediately and took it to a trustworthy mechanic who fixed the issue for $500. Horrible service department. Zero transparency. Highly recommend staying away from this place. More

Casey is the best service manager I have ever dealt with. Hands down. Thank you. Hands down. Thank you. More

Waste if time and money over months for the same issue which is still not resolved and even more significant is the absolute lack of luxury brand service and the lack of concern for customer satisfaction. which is still not resolved and even more significant is the absolute lack of luxury brand service and the lack of concern for customer satisfaction. More

Best staff (Casey) always take care all of my request. Comfortable environment place for waiting. request. Comfortable environment place for waiting. More

There is no comparison between Santa Monica Maserati and other local luxury brand service departments. They've been servicing my Gran Turismo for two and a half years and I've gotten the royal treatment eve other local luxury brand service departments. They've been servicing my Gran Turismo for two and a half years and I've gotten the royal treatment every time. Even with last minute appointments the drop off process is quick and seamless; often with my loaner vehicle already waiting for me. More

I have mixed feelings about this place. Love driving the Alfa but hate getting it serviced. This dealership did provide good customer services at my last visit, but prior to that they seemed to push problem Alfa but hate getting it serviced. This dealership did provide good customer services at my last visit, but prior to that they seemed to push problems away and not take responsibility. For example, I needed a new battery once and they could not provide me with one (claimed it was sold out). Also, a lot of the electronic issues were never resolved until my last visit (and they were early known Alfa issues). However, they finally took responsibility and fixed my car under warranty. That is the reason for my three stars and not the one I originally wanted to give. At least the dealership is trying now. But driving the Alfa is such a nice experience. More

Customer service is great! Always very friendly. Casey has always been a great pleasure to work with. He keeps me well informed of the status of my vehicle has always been a great pleasure to work with. He keeps me well informed of the status of my vehicle More

Ken was great. The part was backordered so took too long to get my car. to get my car. More

Best dealership experience I’ve had so far! They make everything so easy. Love how they make sure you have a ride to and from the dealership while they keep your car. everything so easy. Love how they make sure you have a ride to and from the dealership while they keep your car. More