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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews

1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

February 25, 2023

Ken was very accommodating and worked with me to get my car serviced before the warranty expired and over a holiday weekend. More

by Branden R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Feb 26, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for choosing Santa Monica Maserati Alfa Romeo. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 25, 2023

I i had horrible experience I made a deal witnessed and reorded the car was ready when I got there it was a Sunday night I waited quite a while for the fi nance guy he had me sign everything on a tablet af More

by DIS1766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Martin, Paul Marino, Ken Moore
Mar 01, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 24, 2023

My service advisor Ken Moore is such a great man he is being my service advisor for 25 years. I definitely recommend him . Pedro Pepa More

by OMEGA_APOLLYON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Feb 26, 2023 -

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ken met your expectations. Thank you for choosing Santa Monica Maserati Alfa Romeo, we look forward to having you as a valued customer for many years to come!

February 21, 2023

Professional, welcoming and efficient service. Really like that the location is in my neighborhood and really feel like they care about my car. More

by tamselle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Feb 22, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 19, 2023

Ken was our service representative and he was excellent. Courteous, professional and very complete in accomplishing all our goals More

by PASCUAL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Feb 19, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you! Ken and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Santa Monica Maserati Alfa Romeo.

February 18, 2023

Ken is the best. Service prompt. Ken is the best. Service with a smile ok . More

by BGWILLIAMS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moore
Feb 19, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing about your experience with Santa Monica Maserati Alfa Romeo. Ken and our team appreciate your business and hope to see you again soon!

February 17, 2023

Ian 80 years old I made a deal witnessed by my son and a friend we were told to come pick up the car it was ready when we arrived the manager told us what a great deal we got we waited for nearly an hour fo More

by DIS1766
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Martin, Paul Marino, Elena Redkin
February 17, 2023

Elena Redkin sold us a Maserati Ghibli and her professionalism was at its finest. The process of buying the car was very smooth and quick. Everything was handled in a kindly manner and very respec More

by Alex S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elena Redkin
Feb 18, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to write this fantastic five-star review, Alex. Our customers are our top priority and your feedback is greatly appreciated. We're thrilled to hear that you found your experience with Elena to be a positive one. Congratulations on your new Maserati Ghibli, Alex! All of us at Santa Monica Maserati Alfa Romeo are glad to have you as a customer.

February 14, 2023

Everyone at Santa Monica Maserati is Professional, efficient and helpful. Always timely and extremely kind. More

by MEEKADAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Obrien
Feb 14, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing your thoughts about your experience with Santa Monica Maserati Alfa Romeo. We appreciate your business and hope to see you again soon!

February 13, 2023

Friendly and manageable so it feels like you’re getting very personal service. However I would like a better waiting area while having my car serviced. I felt compelled to go offsite. More

by JF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadie McGlynn
Feb 14, 2023 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your feedback. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Santa Monica Maserati Alfa Romeo!

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