Santa Monica BMW

Professional service advisor and staff. ..workmanship seems excellent as well. Uber ordered complimentary which was appreciated too. ..workmanship seems excellent as well. Uber ordered complimentary which was appreciated too. More

My new BMW required service for the 1st time. Last minute appointment. Friendly and professional service. Last minute appointment. Friendly and professional service. More

Attempted up charges were lazy, felt like I could have been taken advantage of if I wasn’t paying attention. been taken advantage of if I wasn’t paying attention. More

The price was offensive but I had to get it done Crew was very helpful and grateful for the team but it feels like a scam would never recommend coming here. Especially for $900 for a battery like come on was very helpful and grateful for the team but it feels like a scam would never recommend coming here. Especially for $900 for a battery like come on that’s insane. At least wash my car for that. It came back even dirtier than I brought it in. The glass was all smudged. Whole ordeal took 4 hours. I am very annoyed by how this went down. Nothing against the guys who helped me they were friendly but seriously what a joke More

BMW is a well oiled company. Your staff is professional, knowledgeable and friendly. Your shop is spotless! I’m extremely happy with your service! Your staff is professional, knowledgeable and friendly. Your shop is spotless! I’m extremely happy with your service! More

great service - Kye was terrific. Finance department was quick and explained all information. Vehicle was delivered as expected. Super clean Finance department was quick and explained all information. Vehicle was delivered as expected. Super clean More

They said it would take an hour to replace a tire and it took 2. Also, the tire was 2X the cost that I found online and I was told it was a “different” tire when clearly it wasn’t. took 2. Also, the tire was 2X the cost that I found online and I was told it was a “different” tire when clearly it wasn’t. More

Alex in the Service Department is the man! He kept me up to date on progress, took care of my service in a timely fashion, and didn't try to oversell me on anything. He kept me up to date on progress, took care of my service in a timely fashion, and didn't try to oversell me on anything. More

They have great cars! Everyone was very friendly and made the whole process quick and painless. Great team. Everyone was very friendly and made the whole process quick and painless. Great team. More

Lucas was very attentive and patient with me during the two weeks that I took to make my decision and moving into the state. He also was very helpful to work with and did not make me feel pressured in a ne two weeks that I took to make my decision and moving into the state. He also was very helpful to work with and did not make me feel pressured in a negative way. Sam also made sure I was doing the right thing financially and helped me to choose the right coverage for my car. I am happy with my overall sales experience so far. Hoping the same will happen as I go in for my service for the next years. More