Santa Monica BMW

Recall work was done in a timely manner. I enjoyed receiving e-mail video of work done. Like that BMW paid for uber back home and uber back to BMW when work was done. I enjoyed receiving e-mail video of work done. Like that BMW paid for uber back home and uber back to BMW when work was done. More

Everything went smooth and thorough! People were friendly and the work was awesome!!Very excellent experience. People were friendly and the work was awesome!!Very excellent experience. More

The service team was very efficient and professional. Got me right in and out at drop off and pickup. I’ll be back! Got me right in and out at drop off and pickup. I’ll be back! More

Cesar Pleitez is great. He kept me up to date on my AC repair and handled the warranty claim with my non-BMW policy. The warranty company put up obstacles to delay but Cesar He kept me up to date on my AC repair and handled the warranty claim with my non-BMW policy. The warranty company put up obstacles to delay but Cesar was persistent and they ultimately approved the repair. Thank You Cesar!!! More

I love this dealership. Chris is the best! Used to go to a different dealership for service but now after my amazing experience I would not go anywhere else! Chris is the best! Used to go to a different dealership for service but now after my amazing experience I would not go anywhere else! More

Chris Meyer and service department are great. The diagnostics and communication regarding what to be done was timely and the car was ready within the delivery time provide. The diagnostics and communication regarding what to be done was timely and the car was ready within the delivery time provide. More

Originally told it would take 48 hours but took a week and a half. Communication was non existent and I had to reach out for updates. Seems like they solved one problem at a time in a very disorganized fa and a half. Communication was non existent and I had to reach out for updates. Seems like they solved one problem at a time in a very disorganized fashion. More

When trying to contact my service rep Alex, for over an hour I never got a return call to answer some questions I had before picking up my vehicle. So I called an Uber to take me to the shop. Upon receivin hour I never got a return call to answer some questions I had before picking up my vehicle. So I called an Uber to take me to the shop. Upon receiving my vehicle it was returned to me with service engineer lights still showing constantly as well as the Brake and ABS system lights. I was told by service technician and representative that my braking system had been repaired and was in great condition but the light system doesn’t agree and reads that something is still not right. So now I am here at the service shop again, and honestly it’s very disappointing. Why wasn’t this issue resolved and why wasn’t I given information at pick up, as to why this issue with the lights being on, remained, after said $7000 worth of repairs were completed? More

I brought my car in for a simple oil change. 24 hours later, the engine light went on. I brought the car back. They would not look at it right away. They forgot to seal the oil area which caused 24 hours later, the engine light went on. I brought the car back. They would not look at it right away. They forgot to seal the oil area which caused the engine light to go on so they wasted my time And did not care at all not good service from a high-end dealership. More

Service advisor Sal is a real pro. I also like the video inspection that was texted to me. I also like the video inspection that was texted to me. More