Best BMW service advisor in LA! Caesar Pleitez at SM BMW is awesome. He really cares about you and your vehicle. This has not been my experience at two other dealers since I brought my X5 here from Cleveland in 2022. The service department at Classic BMW in Cleveland is excellent and aligns with the brand. I have used 2 other BMW dealers in LA and service was not close to Classic until I found Caesar. If you want a real service advisor who looks out for the customer try Santa Monica BMW and definitely ask for Caesar. Thanks for all the help Caesar really appreciate it!

It’s really the only dealership close to me so it’s not like I have a choice. Aside from the relentless upselling attempts on my wife, the service was okay. I’d like for them to have reset the service light though. Now I have to go back to get that done.

As always great service by Chris Miller at SMBMW. Always prompt and.communicates. If there are issues or everything goes as expected

Disorganized, employees not properly trained so each will give you conflicting information. Dealer will be randomly closed, sales team turnover is crazy, just a total disaster

Salvador, Crystal and team were great to work with. They kept me updated as the mechanics

The Santa Monica BMW customer service/ service advisors are the best I’ve encountered. I’ve had 8 BMW’s going back 30 years and have been to other shops. This one is another level of outstanding service. Quick and efficient