Santa Monica BMW

It’s more about the people who work there than the dealership itself. Chris was the best. dealership itself. Chris was the best. More

Great service. Exorbitant price to change a battery that being 2 yrs should under warranty for: $750 Exorbitant price to change a battery that being 2 yrs should under warranty for: $750 More

As is more often than not the case, I was very disappointed. I asked that my tire pressure management system be checked to see if it was properly calibrated and that the tires be filled to the co disappointed. I asked that my tire pressure management system be checked to see if it was properly calibrated and that the tires be filled to the correct pressure with the TPMS and the manual gauge in agreement. Minutes after I picked up the car, I discovered that the tires were inflated to seven or eight psi (!) more than the correct pressure, according to the TPMS. I went back to the dealer a few days later and complained, and they bled air out of the tires to get them in spec. I asked that the service person I had spoken with call me back, and never received a call. If a BMW dealer can't correctly inflate tires -- something I could do when I was eight years old -- then what kind of work are they doing on the rest of the car? I wonder if they actually performed the oil change I paid them for. I also had to wait nearly half an hour to pick the car up from the original service, because they couldn't find the key of the car that was blocking it in. Incredible. More

Love the team at SM BMW, easy to deal with and explained thins. I like that they sent a video of the work being done on my car! thins. I like that they sent a video of the work being done on my car! More

Took my car in for a rattling noise near my sunroof and they refused to cover the costs under warranty claiming my tint installer had broken a piece. When I went to pick up my car it was not put together a they refused to cover the costs under warranty claiming my tint installer had broken a piece. When I went to pick up my car it was not put together as I dropped it off and now I will need to take my car to another BMW service center to complete work. Horrible service. Also, the other BMW service center agrees that it is a factory defect and will cover the cost under warranty as it was rightfully diagnosed. Never coming back here. More

When conducting my service on November 1st, the rechnician took it upon himself to change my radio station to a Spanish speaking channel. rechnician took it upon himself to change my radio station to a Spanish speaking channel. More

no-one ever called me to give me the status of my car - after 3 days of hearing absolutely nothing, I called the service center after 3 days of hearing absolutely nothing, I called the service center More

Helpful. Very busy. Well staffed. Overpriced. Need to give more discounts to long term users. Very busy. Well staffed. Overpriced. Need to give more discounts to long term users. More

My replacement parts were replaced quickly & perfectly. Shout out to Alex in Parts, who expedited everything. Shout out to Alex in Parts, who expedited everything. More

If there was a zero stars I would click that. My car was sent out with the recall fix work done and the car was returned to me with a non working ventilation system. I have had other bad experie My car was sent out with the recall fix work done and the car was returned to me with a non working ventilation system. I have had other bad experiences in the past at SM BMW. More