Cesar Cueva

Poor experience all the way around. I had asked the service manager to work with a different service rep because of a prior poor experience, but the new service rep just handed me off I had asked the service manager to work with a different service rep because of a prior poor experience, but the new service rep just handed me off to the previous rep. Additionally being given a quote to replace a battery that was changed less than 2 years ago - in a car that's not used often - seems downright shady. More

by LG Verified Customer Verified Customer

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Cesar was very professional and he explain the process clearly. He took the time to ensure I recived a ride and a return. The service was great and I was kept informed clearly. He took the time to ensure I recived a ride and a return. The service was great and I was kept informed More

by PAUL@PACIFIC-STRUCTURES.COM Verified Customer Verified Customer

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Great service and responsiveness from Cesar and the team in the service department. I was able to easily make an appointment, and my car was repaired and returned within 24 hours. I was also very happy that in the service department. I was able to easily make an appointment, and my car was repaired and returned within 24 hours. I was also very happy that they brought washing cars back after covid! Such a nice service More

by SLOPES Verified Customer Verified Customer

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i waited 30 minutes just to Check in. The greeter works harder than any of the Service Technicians The greeter works harder than any of the Service Technicians More

by BJA1111 Verified Customer Verified Customer

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Very poor experience, will never return and will now opt to drive completely across town to go to a different BMW. Complete lack of communication. No one updated me on my vehicle after one week, which has n to drive completely across town to go to a different BMW. Complete lack of communication. No one updated me on my vehicle after one week, which has not been similar to prior experiences at either this BMW or others. Was never able to speak with a manager. Was told I could not have my vehicle back while parts that were on back order were getting ordered. Eventually my vehicle was released to me after 14 days (without anything being fixed), and the necessary parts were never ordered. I never heard from anyone again. It has been a month and I have since started working with another BMW towards a resolution and the experience has been the complete opposite. Would never recommend this BMW and will never return. More

by dscaramangas Verified Customer Verified Customer

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not good service I already took the time to explain in another E-mail the vehicle still needs to go back to complete service already paid for another E-mail the vehicle still needs to go back to complete service already paid for More

by UMARTINEZ41 Verified Customer Verified Customer

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Terrible customer experience. Car was not ready in time and I was not notified. I had to speak to 5 different ppl and had to call back each time bc I was sent to vms or put on ho Car was not ready in time and I was not notified. I had to speak to 5 different ppl and had to call back each time bc I was sent to vms or put on hold while phone just rang. Car was delivered dirty when I got it. Service manager Danny unresponsive and service advisor Cesar did not even acknowledge he left for the day with no communication to me. I will not return to Santa Monica BMW. They are bad for the BMW brand. More

by angchen419 Verified Customer Verified Customer

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n/a nothing to add at this time. service was normal. Nothing to add Nothing to add Nothing to add Nothing to add Nothing to add service was normal. Nothing to add Nothing to add Nothing to add Nothing to add Nothing to add More

by lawalden Verified Customer Verified Customer

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Santa Monica BMW is very attentive, helpful, accommodating, accountable, understanding, and super nice. I highly recommend their service department over all the other BMW service centers I’ve b accommodating, accountable, understanding, and super nice. I highly recommend their service department over all the other BMW service centers I’ve been to in the past More

by TRISTINLOVE Verified Customer Verified Customer

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Worst BMW I’ve been to. 4 hours to get a routine inspection, no communication for 3.5 hours until I called and got a text response. It’s the next day and a malfunction po 4 hours to get a routine inspection, no communication for 3.5 hours until I called and got a text response. It’s the next day and a malfunction pop up has appeared on my screen and I can’t get a single person on the phone. And the GM doesn’t have his voicemail set up?! Will never be returning to this dealership and will be advising every other BMW owner to stay away. More

by racheltepper Verified Customer Verified Customer

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