Santa Monica BMW

Great service and easy to schedule. The team members in the service department are courteous and extremely responsive! The team members in the service department are courteous and extremely responsive! More

Quick in and out service. Scheduled and was sent text when the vehicle was ready as quoted. Scheduled and was sent text when the vehicle was ready as quoted. More

Untrustworthy, dirty, not consistent with analysis or time management. I wouldn’t go here again time management. I wouldn’t go here again More

Great service and workers very friendly and helpful. The X5 on time as they promised and very clean with a free car wash. Thank you! The X5 on time as they promised and very clean with a free car wash. Thank you! More

Mistake for me to take car here Within 3 hours far was smoking and leaking! They had car for five days and then had to take it back for another 2 days didn’t have a loner car til I complained then they of smoking and leaking! They had car for five days and then had to take it back for another 2 days didn’t have a loner car til I complained then they offered me one I paid over 8000 and he said he has the best mechanics and then they find another leak and problem when it wasn’t like that when I brought it in! They said they did a test drive but I drove 12 miles and it heated up leaked and thought the car was fling to blow up! They made my carpet dirty and forgot to put wipers on and or repair a small item. Very unprofessional and actually don’t think they told me the truth! More

Service quality was fine but trying to charge close to a $1k for an oil change after adding a couple total unnecessary extras like “making sure my airbag still works (no accidents)” for a car that only has $1k for an oil change after adding a couple total unnecessary extras like “making sure my airbag still works (no accidents)” for a car that only has 20k miles. More

Great service, as always - quick, professional and efficient. My go-to for BMW for several years now. efficient. My go-to for BMW for several years now. More

Great service, fast, professional and attentive. Chris Myers at Santa Monica BMW is the best! Chris Myers at Santa Monica BMW is the best! More

My recent encounter with the service department at BMW Santa Monica has been a nightmare. We initially agreed on a price and service for my vehicle, and I expected a reputable establishment like BMW Santa Santa Monica has been a nightmare. We initially agreed on a price and service for my vehicle, and I expected a reputable establishment like BMW Santa Monica to honor that commitment. Unfortunately, what followed was a series of broken promises and unprofessional conduct. After reaching an agreement, they inexplicably broke their promise on their commitment and refused to perform the agreed-upon service. This sudden change left me utterly frustrated and questioning the integrity of the dealership. Such deceptive practices are unacceptable and tarnish the reputation of a brand like BMW. Adding insult to injury, the General Manager refused to return my calls, demonstrating a lack of accountability and customer care. This lack of responsiveness only exacerbated the situation. Furthermore, the service manager, Danny, not only failed to address my concerns but resorted to threatening behavior. He threatened to involve the police if I didn't return the loaner vehicle immediately, all while I desperately sought a response from the General Manager. This experience has been nothing short of disheartening, and I feel compelled to share this unfortunate situation with others. Future customers should be aware of the potential for unfulfilled commitments and misleading practices when dealing with the service department at BMW Santa Monica. More

Amir, Sam, and Dell were great to work with. Amir wasn't pushy or overly aggressive, but took the time to understand my goals and worked with the management team (Sam and Dell) to get a deal don Amir wasn't pushy or overly aggressive, but took the time to understand my goals and worked with the management team (Sam and Dell) to get a deal done. I felt valued as a customer and look forward to working with them again. More