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Santa Monica BMW
Santa Monica, CA
1,755 Reviews
About Santa Monica BMW
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Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,755 reviews
January 16, 2024
Working with Santa Monica BMW to buy a car was a fantastic experience from the moment that I was greeted by Adam, the sales person to the finance manager and the receptionist at the front desk. It r fantastic experience from the moment that I was greeted by Adam, the sales person to the finance manager and the receptionist at the front desk. It really was a great experience. More
by HARRYTHEHEALER
Verified CustomerEmployees Worked With
Adam
January 13, 2024
Easy drop off. Easy pick up. No hassle. Service attendants should provide a little better service. Acknowledging guests sooner would help. Otherwise great. Easy pick up. No hassle. Service attendants should provide a little better service. Acknowledging guests sooner would help. Otherwise great. More
by SONNYGULATI
Employees Worked With
Crystal - Service
January 12, 2024
Not responsive to my follow up concerns. Pressured into expensive add ons. I didn't like finance persons demeanor. Pressured into expensive add ons. I didn't like finance persons demeanor. More
by AARIKIAN
January 12, 2024
Bill is always pleasant and easy to work with. Proficient and straightforward with communication. The drop line is alwast too long but they made an effort to et us all in. Proficient and straightforward with communication. The drop line is alwast too long but they made an effort to et us all in. More
by RFAGANMD
Employees Worked With
Bill is service
January 12, 2024
Consistently terrible service for 5 years. This service department has never had a loaner available. Previous visits fail to complete basic services such as filling the windshield fluid, rese This service department has never had a loaner available. Previous visits fail to complete basic services such as filling the windshield fluid, resetting the clock, and most recently refilling the almost full gas tank at drop off, which was emptied to perform certain tests and returned with 65 miles to empty. The recent visit also included very poor communication about the problem, how long it would take, and when the car was ready. I had to call multiple times for 4 days. This is the closest service department, but I will consider driving further, because the service was even worse this time. More
by ELLIE SAVOVA
Employees Worked With
It’s not a specific employee. It’s the entire department
January 12, 2024
Great, easy. Fast drop and pick up. They are always very nice and helpful at SM BMW. Fast drop and pick up. They are always very nice and helpful at SM BMW. More
by MONTIE.SR
Employees Worked With
January 12, 2024
Everything is great until you pick up your car. Every time I go, it takes them 10-15 minutes to grab my car from the parking lot next door (30 second walk). Otherwise, great overall. Every time I go, it takes them 10-15 minutes to grab my car from the parking lot next door (30 second walk). Otherwise, great overall. More
by eldridge.matt
Employees Worked With
January 11, 2024
I had a positive experience at this dealership and it handled all the vehicle’s requirements properly with the exception of needing to check the vehicle’s computer system for the tire pressure requiremen handled all the vehicle’s requirements properly with the exception of needing to check the vehicle’s computer system for the tire pressure requirements and plugging in the correct service maintenance requirente when deemed necessary. More
by RBSUNSET123
Employees Worked With
