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Santa Monica BMW
Santa Monica, CA
1,758 Reviews
About Santa Monica BMW
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Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,758 reviews
February 09, 2024
The service was great except getting a loaner car that had been reserved 2 weeks prior took 1 hour 20 minutes. I would have chosen an Uber if I realized how long it would take to get car had been reserved 2 weeks prior took 1 hour 20 minutes. I would have chosen an Uber if I realized how long it would take to get car More
by jleonar1
Verified CustomerEmployees Worked With
Pablo was great
February 09, 2024
I dropped my car off for routine servicing on Wednesday and was told I'd receive a phone call the next day. By the following Tuesday, I hadn't heard anything, so I called the dealership myself to check. M and was told I'd receive a phone call the next day. By the following Tuesday, I hadn't heard anything, so I called the dealership myself to check. My car was ready for pickup, and according to the invoice, had actually been ready since the previous Thursday (the day after I'd dropped it off). I received no explanation of why there was such a lack of communication. I had my other vehicle in the week prior and the service was great, so I hope this was a one-off. More
by KMACDUB
Employees Worked With
February 09, 2024
Not very communicative at all. Had to call front desk to learn about my car. Waited at the dealership for 30 minutes for them to bring my car around. Had to call front desk to learn about my car. Waited at the dealership for 30 minutes for them to bring my car around. More
by jessieguthrie
Employees Worked With
February 09, 2024
At Least 15 Words At Least 15 Words At Least 15 Words. Lol lol lol lol Lol lol lol lol More
by MISTEREVIDENCE
Employees Worked With
February 08, 2024
Everyone is Friendly and courteous. The staff are polite, respectful, and punctual . I recommend them to anyone I know The staff are polite, respectful, and punctual . I recommend them to anyone I know More
by NOUSHIN
February 07, 2024
Always a great experience at Santa Monica BMW. ..professional, quick response, polite, respectful, and good at what they do! Thank you!! ..professional, quick response, polite, respectful, and good at what they do! Thank you!! More
by GMOW
Employees Worked With
Did not get the name of the people I worked with...
February 06, 2024
Needs to improve follow up communication with clients. You should call back when you say will call back and/or when a client asks for an update, especially when the update is in regards to how long their You should call back when you say will call back and/or when a client asks for an update, especially when the update is in regards to how long their respective car will be in your care. Not having a car for an anticipated 2-3 days is much different than a week or so. No prob about a delay in receiving parts or if a tire needs some extra time to be submitted for warranty reimbursement- just let your client know. Also, perhaps have the person whom initially receives the call for the services dept be updated regarding the cars that are in your care— makes your dept sound less organized when that person answers panicked or has an extended delay in their response. More
by SM Client
Employees Worked With
