Santa Monica BMW

The only thing I will say, is I was quite surprised that there was a cost associated with Uber ride. I actually just moved and switched service locations. At my previous service center, Sherman Oaks, I did there was a cost associated with Uber ride. I actually just moved and switched service locations. At my previous service center, Sherman Oaks, I did not encounter a cost with Uber. It also wasn't immediately disclosed to me until I received an invoice at pickup. They kindly removed it as it should have been disclosed. And I will say, $15 flat rate is reasonable, but it was just surprising seeing the differences between two service centers. I was however impressed by the video message I received on the status of my vehicle. Really unexpected, but appreciated. And the turnaround time was very quick. More

This is my Fourth cat from SM BMW. . I have had cars from two other BMW dealerships. I am well cared for at this dealership. It is smaller and the care is more personalized. They may . I have had cars from two other BMW dealerships. I am well cared for at this dealership. It is smaller and the care is more personalized. They may not be able to offer deals as other larger dealerships but I will still return. More

My experience with the service department was excellent. The air conditioner in my X5 is working perfectly again. Thanks! The air conditioner in my X5 is working perfectly again. Thanks! More

Chris Myers is my service rep. He is terrific. Highly recommend. Love the service video the service tech sends you He is terrific. Highly recommend. Love the service video the service tech sends you More

Lack of clear communication. Invoice incomplete. Rude and unhelpful cashier. One manager - Caesar- ended up being very helpful but otherwise, the team is not service/customer-ori Invoice incomplete. Rude and unhelpful cashier. One manager - Caesar- ended up being very helpful but otherwise, the team is not service/customer-oriented. More

Chris Myers is always a 5-Star guy! He's incredibly nice, always in good spirits, very friendly and welcoming, and explains everything very clearly and well. He's an outstanding asset t He's incredibly nice, always in good spirits, very friendly and welcoming, and explains everything very clearly and well. He's an outstanding asset to BMW. He exemplifies the best traits and character of what an employee at your dealership and all other BMW dealerships should be. Again, Chris is an outstanding asset to your dealership and BMW. More

The worst service. The workers there are incompetent. Very slow. Didn’t receive car wash after service done. The workers there are incompetent. Very slow. Didn’t receive car wash after service done. More

The wait time is a little too long. Standing waiting for the service rep to come to the desk , waiting 15-20 minutes for the car to come out after checking out. The man who brought the Standing waiting for the service rep to come to the desk , waiting 15-20 minutes for the car to come out after checking out. The man who brought the car was lovely and apologized but the service rep should at least say sorry for the wait. He did contact me to let me know car would be ready the next day and I appreciated that. More

My seat and door handle had grease amd oil i just had my car detailed car detailed More

Half assed inspection, charged way too much just to send a video of what I already told them was happening. a video of what I already told them was happening. More