Santa Monica BMW

Santa Monica Always excels. Have a loaner for me. They are quick and efficient! I trust them!!! Have a loaner for me. They are quick and efficient! I trust them!!! More

I was without my car for 15 days. They did not even inspect it for four days after my initial appointment. It did not feel like there was any sense of urgency to get my car inspecte They did not even inspect it for four days after my initial appointment. It did not feel like there was any sense of urgency to get my car inspected, repaired and back to me. The price estimates were sloppy, confusing and I don't think matched the final bill. I just wanted to be done. More

Service was quick and efficient. They took care of the issue before the estimated time and solved the issue. They took care of the issue before the estimated time and solved the issue. More

Cesar was a huge help from beginning to end and I look forward to bringing my car to him for many years to come. Great communication, service, and professionalism! forward to bringing my car to him for many years to come. Great communication, service, and professionalism! More

The dealership was clean, organized, and efficient. Drove up and someone immediately guided me to my service agent Drove up and someone immediately guided me to my service agent More

Kye DeChristopher was my salesperson. He had an excellent knowledge of all the cars that I was considering, and was very patient as I went through my decision-making process. He was extr He had an excellent knowledge of all the cars that I was considering, and was very patient as I went through my decision-making process. He was extremely attentive and he sincerely cared about making sure I got in the right car to meet my needs. His dedication to the delivery process was exemplary. He explained all the features of the car and was very helpful in setting up the Electrify America account. I would rate him 5 out of 5 stars! More

Kye was my salesperson. He is very patient and Kind, which for an older person is so necessary! It is a beautiful car and I got what I wanted, the color and the interior bei He is very patient and Kind, which for an older person is so necessary! It is a beautiful car and I got what I wanted, the color and the interior beige. They found what I wanted it took a while but Rich was great too! Thank you for your kindness from Henry, Rich and KYE it was a great experience! More

Very effecient and fast. Definitely will go back. Car was done very quickly and washed. Looking forward to my next visit Definitely will go back. Car was done very quickly and washed. Looking forward to my next visit More

Great service and attention to customer. Made my experience at the dealership a great one. Made my experience at the dealership a great one. More

I feel like BMW in general and SM BMW have been declining in quality and service for twenty years. I’m on my fifth Beemer and I think it will be my last. The cars are just not high quality anymore. They feel in quality and service for twenty years. I’m on my fifth Beemer and I think it will be my last. The cars are just not high quality anymore. They feel cheap. My X3e gets 11 miles on a charge. 11 miles. Feel like I’ve been swindled. And the service department at SM just wants to rip you off for as much money as possible. $265 “diagnostic fee” to tell me a button doesn’t work. $882 to repair a button you can buy on eBay for $50 and install yourself. I just came away from the place feeling down on BMW, a brand I have so enjoyed over the years because they were the Ultimate Driving Machine. Now it just feels like a rip-off. So long BMW! More