Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Santa Monica BMW
Santa Monica, CA
1,819 Reviews
About Santa Monica BMW
New BMW Inventory
Finance Center
Contact Us
Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,819 reviews
September 15, 2024
I have taken my car in for service 3 times within 6 months. My brakes were replaced on my first visit. I don’t think the customer service provided was professional. My service adviser didn’t take my co months. My brakes were replaced on my first visit. I don’t think the customer service provided was professional. My service adviser didn’t take my concern seriously when I got my car towed in due to a caliper falling off. The poor communication didn’t inspire confidence in the quality of work and left me not knowing how long I would be without a car with no loaner provided. However, I give 5 stars to the excellent service provided by the service manager at the end. More
by HRANSOHOFF
Verified CustomerEmployees Worked With
September 14, 2024
Gary and team are fantastic. Had an excellent experience at Santa Monica BMW. Absolutely recommend. Had an excellent experience at Santa Monica BMW. Absolutely recommend. More
by KLOPEZGUERRA17
Employees Worked With
September 14, 2024
Service was fast, but I paid attention several times before leaving my car to put missing bolts to the engine cover and put new bolts on the seat but the car was returned with my bolts sealed at the sam before leaving my car to put missing bolts to the engine cover and put new bolts on the seat but the car was returned with my bolts sealed at the same area where I left them. Also, car was returned dirty inside. They fixed it after but still not 5 star dealership service More
by DUNAEV177
Employees Worked With
I don't know
September 14, 2024
Air filter, spark plugs, oil change and inspection took 8 hours. No call back on eta of when the car would be ready. Once i got the notification the car was ready. I was standing outside waiting for my car f hours. No call back on eta of when the car would be ready. Once i got the notification the car was ready. I was standing outside waiting for my car for 30 minutes. They forgot to wash it. Mid experience. Would not recommend. More
by nknk
Employees Worked With
September 13, 2024
Great communication, great follow up, and when there was a miscommnication about an issue with my car they made plans to go above and beyond to resolve my issue even though I was in error. I won't bring a miscommnication about an issue with my car they made plans to go above and beyond to resolve my issue even though I was in error. I won't bring my M5 or future BMW's anywhere else for service. More
by SETHJACOBS
September 13, 2024
Polite friendly and organized, everything went as planned. Follow up was professional and not overwhelming...a big plus in my opinion! planned. Follow up was professional and not overwhelming...a big plus in my opinion! More
by vestasoh
September 12, 2024
Awesome! professional customer service. Worked in my car with excellence. Will always return. Thank you Lina professional customer service. Worked in my car with excellence. Will always return. Thank you Lina More
by sekkiya
Employees Worked With
September 12, 2024
Left my car for over seven days for diagnosis with no diagnosis. No call back from service manager. Most probably a problem that was supposed to be fixed on the last time my car was in the shop. diagnosis. No call back from service manager. Most probably a problem that was supposed to be fixed on the last time my car was in the shop. More
by KHCOHENREGP
Employees Worked With
Service
