Santa Monica BMW

The following aspects of the service were very good: - the facility is immaculate - my service representative, Crystal, communicated effectively and efficiently with me. Moreover, she was polite Th the facility is immaculate - my service representative, Crystal, communicated effectively and efficiently with me. Moreover, she was polite The following aspects of the service were poor: - I was charged $2,800 to replace 4 Pirelli run flat tires. The cost at tire stores was less than $1,800. I don't expect that BMW service would match the price, but I would have expected that would not price gouge me. - When I spoke with the service manager, he was superficially polite, curt, and unresponsive to my concerns. When I explained to him that I received better price quotes, that I understand that SM BMW is not a tire store, and that I would not have expected that they would overcharge me to such a degree, he simply repeated, "These are the prices." The unspoken messages were "take it or leave," "get your car serviced elsewhere if you don't like it," and "kiss my xxx." It is important to note that I am always polite with staff, arrive at appointments on time, and pay my bills in a timely manner. From my perspective, I was treated most poorly. I really like my car, but if this is the kind of service that I am going to receive, then there are other vehicles out there for purchase. More

Wonderful customer service. The staff helped me when I needed it most. I’ll never forget the 11th hour save. Thank you! The staff helped me when I needed it most. I’ll never forget the 11th hour save. Thank you! More

Very efficient, respectful, and professional. We wanted to lease a car without any hassles or long negotiations. We were able to arrive at the final price from our home via text. Finance and sign We wanted to lease a car without any hassles or long negotiations. We were able to arrive at the final price from our home via text. Finance and signing at the dealership took less than an hour. More

Excellent, patient, knowledgeable staff; willing to take the time for “training” on all features and help with settings, etc. Gary was excellent!! the time for “training” on all features and help with settings, etc. Gary was excellent!! More

Always great service. My 8 year old 330E still runs great! Will continue to use SM BMW for my service needs. My 8 year old 330E still runs great! Will continue to use SM BMW for my service needs. More

My service adviser Alex was the best; he saw me close to my reservation time, didn't try to upsell products, was friendly and professional, and contacted me when my vehicle was ready. I was there for a safe my reservation time, didn't try to upsell products, was friendly and professional, and contacted me when my vehicle was ready. I was there for a safety recall which was supposed to be free, and it was. Yay! More

Terrible customer service related to rental car arrangements. Did not offer uber and told me that BMW was not affiliated with any rental car companies in the area. When i got to Enterprise they tol arrangements. Did not offer uber and told me that BMW was not affiliated with any rental car companies in the area. When i got to Enterprise they told me they offer pick up and drop off at BMW and exclusive rates for BMW customers. Everyone at BmW was absolutely miserable and not helpful a More

Nice, helpful, thankful! Got to browse their used car inventory and see what options worked for me. Got to browse their used car inventory and see what options worked for me. More

They charged me $1,000. 00 for an oil change, replacing the oil filter, inspecting my brake pads, and inspecting my tires. I feel like I really got ripped off. 00 for an oil change, replacing the oil filter, inspecting my brake pads, and inspecting my tires. I feel like I really got ripped off. More

Great service, easy process. Jose was thorough and patient thru all steps. Great Car! I'm looking forward to going back when my lease is up on my Mercedes. Jose was thorough and patient thru all steps. Great Car! I'm looking forward to going back when my lease is up on my Mercedes. More