Santa Monica BMW

Great service and attention to customer. Made my experience at the dealership a great one. Made my experience at the dealership a great one. More

I feel like BMW in general and SM BMW have been declining in quality and service for twenty years. I’m on my fifth Beemer and I think it will be my last. The cars are just not high quality anymore. They feel in quality and service for twenty years. I’m on my fifth Beemer and I think it will be my last. The cars are just not high quality anymore. They feel cheap. My X3e gets 11 miles on a charge. 11 miles. Feel like I’ve been swindled. And the service department at SM just wants to rip you off for as much money as possible. $265 “diagnostic fee” to tell me a button doesn’t work. $882 to repair a button you can buy on eBay for $50 and install yourself. I just came away from the place feeling down on BMW, a brand I have so enjoyed over the years because they were the Ultimate Driving Machine. Now it just feels like a rip-off. So long BMW! More

This is my Fourth cat from SM BMW. . I have had cars from two other BMW dealerships. I am well cared for at this dealership. It is smaller and the care is more personalized. They may . I have had cars from two other BMW dealerships. I am well cared for at this dealership. It is smaller and the care is more personalized. They may not be able to offer deals as other larger dealerships but I will still return. More

The only thing I will say, is I was quite surprised that there was a cost associated with Uber ride. I actually just moved and switched service locations. At my previous service center, Sherman Oaks, I did there was a cost associated with Uber ride. I actually just moved and switched service locations. At my previous service center, Sherman Oaks, I did not encounter a cost with Uber. It also wasn't immediately disclosed to me until I received an invoice at pickup. They kindly removed it as it should have been disclosed. And I will say, $15 flat rate is reasonable, but it was just surprising seeing the differences between two service centers. I was however impressed by the video message I received on the status of my vehicle. Really unexpected, but appreciated. And the turnaround time was very quick. More

Chris Myers is my service rep. He is terrific. Highly recommend. Love the service video the service tech sends you He is terrific. Highly recommend. Love the service video the service tech sends you More

My experience with the service department was excellent. The air conditioner in my X5 is working perfectly again. Thanks! The air conditioner in my X5 is working perfectly again. Thanks! More

Lack of clear communication. Invoice incomplete. Rude and unhelpful cashier. One manager - Caesar- ended up being very helpful but otherwise, the team is not service/customer-ori Invoice incomplete. Rude and unhelpful cashier. One manager - Caesar- ended up being very helpful but otherwise, the team is not service/customer-oriented. More

Love Cesar! He always has my back and takes care of me, he thinks forward and saves me time. He always has my back and takes care of me, he thinks forward and saves me time. More

The worst service. The workers there are incompetent. Very slow. Didn’t receive car wash after service done. The workers there are incompetent. Very slow. Didn’t receive car wash after service done. More

The wait time is a little too long. Standing waiting for the service rep to come to the desk , waiting 15-20 minutes for the car to come out after checking out. The man who brought the Standing waiting for the service rep to come to the desk , waiting 15-20 minutes for the car to come out after checking out. The man who brought the car was lovely and apologized but the service rep should at least say sorry for the wait. He did contact me to let me know car would be ready the next day and I appreciated that. More