Santa Monica BMW

Service was horrible and I was scammed. The service was $27 and I was charged way over $580. When. I came into the dealership it was for my service light being on due to the milage. Shane g The service was $27 and I was charged way over $580. When. I came into the dealership it was for my service light being on due to the milage. Shane gave me a quote for breaker fluid for an estimate of $500, not knowing how much this actually was and trusting the service I assumed this was the accurate price. I also showed him the light and asked him if he was sure and thats all. When I got my car back it was filthy, I had to ask them to wash it even though this should be provided with the service. Also, later when I looked at my invoice I noticed that they only charged my $27 for the actual service and charged over $500 worth of service fees, which was not explained to me at all. I do not appreciate being taken advantage of especially when I am getting serviced at a luxury dealership. The service was absolutely horrific and the worst service I have ever experienced, I have been to Porsche dealerships for my previous car and the service start to finish was amazing and they broke down every price and update my throughout as well to make sure I understood and was comfortable. I will never come back to this location and never recommend this location to anyone. It is a complete scam and rip off and absolute terrible service. More

I was very pleased by the efficency of check-in, readiness of loaner car and inspection video that explained what was discovered and work done. readiness of loaner car and inspection video that explained what was discovered and work done. More

Will not be back anymore. Had to pay multiple diagnostic fees for the same issue that we have had in the past and Chris was extremely rude and unprofessional. He finally disco Had to pay multiple diagnostic fees for the same issue that we have had in the past and Chris was extremely rude and unprofessional. He finally discounted it and said i hope you know i don’t owe you anything and looks at us through the tops of his eyes like we were his kids or something. I was shocked. Who says that to a person that is frustrated with the service. 4 times now we brought it back for the same issue. BMW puts a bandaid over things so they can comeback and get screwed again. More

Customer Service is always friendly & helpful. My choice for BMW service for several years. The Uber option is great. My choice for BMW service for several years. The Uber option is great. More

Great dealership staff are awesome. Great customer service I like bringing my car to this dealership. Great customer service I like bringing my car to this dealership. More

It was amazing very professional Cristal was professional and followed through and was helpful and kind thank you dr rachel barak and followed through and was helpful and kind thank you dr rachel barak More

Advisor Cesar saved the day. My car died on the freeway and was towed to this service center, which I had never visited. Although it took a day to diagnose the problem, Cesar c My car died on the freeway and was towed to this service center, which I had never visited. Although it took a day to diagnose the problem, Cesar came through with incredible customer service and responsiveness. More

Service & communication was great, Service was done very fast and the car was cleaned and washed. Thank you Chris! fast and the car was cleaned and washed. Thank you Chris! More

After having a bad experience with my old BMW I took a break from Santa Monica BMW. When my new car needed an oil change, I decided to give them another try. Terrible mistake! I asked the Service guy t break from Santa Monica BMW. When my new car needed an oil change, I decided to give them another try. Terrible mistake! I asked the Service guy to check the pressure in my four tires and to rotate them; he did neither thing and the pressure is still off in my four tires after getting the car back from Service. I asked the Service guy why my "Check Engine" light kept going on. In fairness, it was not "on" when I dropped off the car, but the point that I made was that it comes on for a few days, then goes off, then comes back on. Clearly something is wrong, and I have no idea what, which is why I asked Service to look into it. Then ... and this is just really annoying ... I asked when the car would be ready, and I was told later in the afternoon. Less than 2 hours later I received a call that it was ready -- after I already paid for my own Uber to go to my Office (this is the ONLY Car Dealership I have EVER had to pay for my own ride to the Office!), and scheduled some appointments that I would have delayed, and just waited to pick up the car rather than have to pay for a ride in both directions. Well, of course the car was ready early -- they did NOT do 2 out of the 3 things I asked them to do. I will NEVER go back to SAnta Monica BMW and neither should YOU! More

The staff was very friendly and the whole process went smooth and wasn’t time consuming. smooth and wasn’t time consuming. More