Santa Monica BMW

I purchased four brand new tires and an alignment. When I drove away and got on the freeway, the chassis stabilization light came on. It stated to drive moderately. I paid $2500 only to still continue When I drove away and got on the freeway, the chassis stabilization light came on. It stated to drive moderately. I paid $2500 only to still continue to have problems with my car. Also, I asked for two of my used how tires and they did not put them in my trunk as requested. I wanted to keep them. They were still practically brand new however they didn’t have the two I needed in stock so I ended up buying four New tires. They brought my car out to me on the street. They would not allow me to get it inside of the service pick up area. That way when I open my trunk to check and see if they loaded my two used tires. I realize they were not loaded as I requested. I will be calling to speak to the head manager on their next business day. I will not be returning to Santa Monica BMW!! More

Excellent service which successfully fixed a problem with the battery. Also they were very kind to provide UBER rides from and to the dealership. Won't go anywhere else. the battery. Also they were very kind to provide UBER rides from and to the dealership. Won't go anywhere else. More

Quick service and turnaround for my vehicle I have had excellent service at SM BMW excellent service at SM BMW More

Came in for an oil change and tire replacement. tire replacement was 25% more expensive than my local maintenance shop. also my infotainment was reset and all my settings were set to factory defaul tire replacement was 25% more expensive than my local maintenance shop. also my infotainment was reset and all my settings were set to factory defaults which was annoying. Besides that, courteous staff and car was washed which was nice. More

One of the best BMW dealers in L. A. Ceasar the advisor was very responsive and kept me informed through out the process. 5 stars! A. Ceasar the advisor was very responsive and kept me informed through out the process. 5 stars! More

Great service by SM BMW as always. Won’t take my vehicles anywhere else. Pedro always does a great job. Won’t take my vehicles anywhere else. Pedro always does a great job. More

Good service Mr. myers was great will definitely come back to see him again next time i need service myers was great will definitely come back to see him again next time i need service More

Overall great experience when taking my car in foe service. Cesar was very helpful in getting in and out in a timely manner. service. Cesar was very helpful in getting in and out in a timely manner. More

I received very, very, very, very, very, very, very, very very very very, very, very very good service all around. very very very, very, very very good service all around. More

I went to the dealer in response to a recall. Intake was fine with an estimate of a couple of days. After several days I contacted the service rep and was told that the engine was disassembled, Intake was fine with an estimate of a couple of days. After several days I contacted the service rep and was told that the engine was disassembled, but the parts were not in. As a second weekend without a car approached, I said I needed a loaner for the next weekend. I received no call about that, so on Saturday morning my husband and I went to the dealership to request a loan car. The loaner agent there was no help, but he summoned a superior who was able to secure a car for us. This experience was quite unpleasant. I am sorry for the bad review, but it seems unprofessional to treat a BMW driver for many years like this. More