Santa Monica BMW

they were very nice and proffesional and great job and fast service and excellent explanation fast service and excellent explanation More

The final outcome was fine, job got done, and Wheel and Tire Package company covered the cost, as they should, is the only reason I'm putting 2 stars instead of 1. If it was just about the service and comm Tire Package company covered the cost, as they should, is the only reason I'm putting 2 stars instead of 1. If it was just about the service and communication by SM BMW it would definitely be a 1 star. Communication extremely poor. Leave messages and no response for half a day. Literally had to come in physically to get an update. Came in one morning for an update and told parts would be ordered and we would know the approximate timing of arrival. I didn't have time to stay to hear the news and asked my Service Advisor Alex to call me sometime, anytime, that day to give me the ETA. No call, no communication. Since there were no loaners available, and literally no effort to even check if a loaner could/would be available, I had to rent a car. So the lack of communication when I'm spending over $100 per day on a rental exacerbates the annoyance of the whole process. I will now go out of my way to use another BMW Service Department. More

I dropped off my car on Saturday morning for a 9:45am standard oil change. At no point during the scheduling of that appointment or the drop-off was I informed that the service center would be closing at standard oil change. At no point during the scheduling of that appointment or the drop-off was I informed that the service center would be closing at 2pm and not re-opening until MONDAY morning. I was informed at 1:30pm that my car was ready and by the time I got there, I could not get my car because the service center was closed. Had I known about that possibility, I would not have patiently waited for them to text me when it was done and would have pushed to get my car before closing, as I need my car for work first thing Monday morning. This was an extremely frustrating experience to say the least. More

Everyone is so nice and the showroom immaculate but so many things were done wrong with the purchase. I had to come back the following day to finish charging? I was told it would take 30 minutes but it to many things were done wrong with the purchase. I had to come back the following day to finish charging? I was told it would take 30 minutes but it took 3 1/2 hours. Three times I was asked if I wanted tge front plates put on which I answered yes each time to but they were not put on. Rich is a sweet man and was good on the sales part but the delivery was very poor. More

Alex was fantastic and very professional. I appreciated his communication and fast service. Great guy. I appreciated his communication and fast service. Great guy. More

Good job! The guy who cleaned my car computer screen is amazing! No one could get it clean, but he made it look brand new. The mechanics were great! My car is The guy who cleaned my car computer screen is amazing! No one could get it clean, but he made it look brand new. The mechanics were great! My car is working perfectly. Enjoyed the video! Shane is friendly and cordial. More

great service, clean and prompt. very little wait time and the car was ready on time. very little wait time and the car was ready on time. More

C Cxecellent service. Shane was very good and helpful but the work done by whoever works as mechanic was not very thorough on his 70 pt inspections. Shane was very good and helpful but the work done by whoever works as mechanic was not very thorough on his 70 pt inspections. More

David Preston was great! Very kind, informative, patient, and knowledgeable. A joy to work with! Very kind, informative, patient, and knowledgeable. A joy to work with! More

Very helpful and answered all my questions. Will definitely use them again. Salvador was great! Will definitely use them again. Salvador was great! More