Santa Monica BMW

Nearly 10 year customer. Just tired of the rudeness and dismissive customer service. perhaps you have enoufg customers that you don't feel the need for providing good custome Just tired of the rudeness and dismissive customer service. perhaps you have enoufg customers that you don't feel the need for providing good customer service?? More

I recently took my 20-year-old BMW Z4 to BMW Santa Monica to get a couple of issues diagnosed: the roof wasn’t opening, and some dashboard lights were on. Since I wanted an accurate assessment from an offici to get a couple of issues diagnosed: the roof wasn’t opening, and some dashboard lights were on. Since I wanted an accurate assessment from an official BMW dealer, I opted for their diagnostic service, which costs about $250 per issue. So, I paid around $500 for two diagnoses. The initial feedback from the dealership was that the roof needed a specific repair costing $900. They mentioned that only after this repair could they assess further issues with the roof. I expressed my concern to the BMW representative, explaining that I was paying for a comprehensive diagnosis to understand the full extent of the necessary repairs, not to keep discovering issues one by one at an additional cost. Despite a 20-minute discussion, I was told there was no other option. After completing the $900 repair (with a 20% discount, which was appreciated), they found that another repair was required, costing $5,500. This approach of incremental repairs and diagnoses was frustrating. What is perhaps most disappointing is that this experience has deterred me from considering purchasing a new BMW in the future. I had been contemplating buying another BMW, but this experience highlighted a systemic issue with their diagnostic and repair process that was off-putting. In contrast, I’ve had much smoother experiences with Tesla regarding repairs and analysis. In summary, while I understand the complexities of car repairs, the lack of transparency and the policy of paying for multiple diagnoses and potentially endless repairs have left me with a negative impression of BMW. It’s unfortunate because this experience has led me to decide against purchasing another BMW in the future. More

I can't say enough kind words about Santa Monica BMW they are the ultimate professionals from top to bottom are the ultimate professionals from top to bottom More

I asked for no car wash. They washed my car and put deep swirls in every body panel on the vehicle. They washed my car and put deep swirls in every body panel on the vehicle. More

Appreciated that they sent a video explaining the issue with my car. Like that you can text with dealer. with my car. Like that you can text with dealer. More

Santa Mónica called to say the car was ready - but when we got there it, dealer unwilling to release given tire insurance w BMW hadn’t been processed? Was short sighted and lack of respect for our time we got there it, dealer unwilling to release given tire insurance w BMW hadn’t been processed? Was short sighted and lack of respect for our time More

Alex in parts was great. .he got me new brakes and a an exhaust fast. service was quick and clean. car is great . will definitely use sm bmw in the future....highly recommend .he got me new brakes and a an exhaust fast. service was quick and clean. car is great . will definitely use sm bmw in the future....highly recommend More

Helpful efficient Courteous A pleasant experience Prompt service as promised Pleased to be associated with this dealership experience Prompt service as promised Pleased to be associated with this dealership More

Everyone gave great service from the moment I made the appointment to when I dropped off my loaner and picked up my freshly washed car. Highly recommend. appointment to when I dropped off my loaner and picked up my freshly washed car. Highly recommend. More

Thank you to the service team for the 5 start treatment. It was a busy afternoon when I was picking up my car and returning my loaner, but there was one person that went out of his way to make sure I was ta It was a busy afternoon when I was picking up my car and returning my loaner, but there was one person that went out of his way to make sure I was taken care of from grabbing my loaner from the parking lot, to checking it, to making sure my paperwork was at the cashier, to making sure I didn't wait too long to get my car. I wish I got his name, but whoever you were, you made the whole service department an amazing experience. More