Santa Monica BMW

I considered to lease a BMW 3 series from Santa Monica BMW. I chose one of the BMW in Stock then I sent a request to Lorie-lie for getting a quote on a specific car with specific lease term that I needed. BMW. I chose one of the BMW in Stock then I sent a request to Lorie-lie for getting a quote on a specific car with specific lease term that I needed. After the 3rd email finally she sent me a quote much higher than other dealers' and she tried to bring different excuses for their delay in responding to my inquiry(after 4 days). Do not waste your time to request online quote from this dealer. They did not provide any reason why their price is too high.Instead of giving me a competitive price they insisted on getting a written quote from other dealers to match their price. I think SM BMW is not a place that gives you the best deal on the internet. I never had any experience with their in store sales managers. My opinion is that they do not take online sales serious. More

I would recommend purchasing a car from Santa Monica BMW because of my experience working with Artour. Artour made my car buying experience pleasant and virtually seamless. He was friendly, helpful, dilig because of my experience working with Artour. Artour made my car buying experience pleasant and virtually seamless. He was friendly, helpful, diligent, and professional. He worked with me every step of the way -- including repeatedly reviewing various price structures -- to ensure that I was happy with my purchase. If you decide to buy a car from Santa Monica BMW, you should chat with Artour. More

Artour was extremely professional to handle my needs. I will highly recommend him for any BMW service. He was courteous and polite with thew most care for my needs. will highly recommend him for any BMW service. He was courteous and polite with thew most care for my needs. More

My experience at SM BMW was outstanding. Artour's technical expertise, enthousiastic driving skills, and gentle attentiveness was a pefect match for me. I have purchased many cars, mostly BMWs, from technical expertise, enthousiastic driving skills, and gentle attentiveness was a pefect match for me. I have purchased many cars, mostly BMWs, from multiple dealers and have never felt the positive connection that I enjoyed with Artour. His honest and genuine approach to ensuring that I received the best possible service was very refreshing; and in fact, motivated me to purchase my lovely CPO 335i coupe 3 months earler than I had originally planed. I would highly recommend Artour to anyone thinking of purchasing a new or CPO BMW. More

I had visited the SMBMW showroom around 3 months back in June, inquiring about specials, deals, and to really check out different models. Recently 2 weeks back. Artour was my sales advisor back in June and June, inquiring about specials, deals, and to really check out different models. Recently 2 weeks back. Artour was my sales advisor back in June and he recognized me right when i came to the dealership. He got me connected to a great vehicle, with fully loaded options and a great price. He took it upon himself to work with the GM and BMW Financial services to get me the best payment plans and pricing on the vehicle. He was very friendly, courteous, and most importantly professional in his approach. I walked away with a great car that very same day and in the last 2 weeks, he has followed up with me periodically. Since then, i have introduced him (Artour Timerhanov) to some of my other friends who are in the market for cars as well. I'd definitely looking him up when you get to the Santa Monica BMW showroom. His office is the first on the right, right behind the receptionist desk. Great Guy, great service and great dealership. More

They are not honest, we make a deal and at the end this They are not honest, we make a deal and at the end this guy Rick Allen change all the numbers Even when the sale's person showed him the paper tha They are not honest, we make a deal and at the end this guy Rick Allen change all the numbers Even when the sale's person showed him the paper that he (Rick Allen) himsalf wrote it don. He is not deserve to be in finance position and hope he get fired in sake of the dealerhip. More

I just leased a car from Lorelei and it was by far the easiest, fastest and best new car lease experience I've ever had. The entire experience was stress and anxiety free. My wife and I have had terrible easiest, fastest and best new car lease experience I've ever had. The entire experience was stress and anxiety free. My wife and I have had terrible experiences with car dealers and never look forward to having to get a new car. After this lease, that might have changed. The entire staff worked like a team. Instead of seeing sales people fight for commissions, they cooperated in answering our questions. There wasn't even a hard sell on any insurance add ons or extra available dealer accessories. After seeing the car, I exchanged a few emails where we settled on a price. They held the vehicle for a few days, until my other lease ended, without taking any money from me, and honored the agreement without batting an eyelash (unlike an experience I once had at Acura 101, where they tried to back-out of an email agreement, until I threatened to go lease the vehicle elsewhere, to mitigate my damages, and sue them for my damages). More

Artour was an absolute pleasure to work with. It was definitely not my first rodeo with BMW but this experience was exceptional. I would highly recommend this dealership as we as Artour to anyone. My le definitely not my first rodeo with BMW but this experience was exceptional. I would highly recommend this dealership as we as Artour to anyone. My leasing experience was very professional and the customer service was excellent. My sales adviser was very patient and made the entire purchase very easy. Not only am I happy with the quality of the car, I am extremely satisfied with the high level of customer service that I received at the time of purchase. More

Came to the Santa Monica BMW to test drive & see what cars were available. Artour, my client advisor, was absolutely incredible. He showed me tons of different options, was so articulate, & got me a fa cars were available. Artour, my client advisor, was absolutely incredible. He showed me tons of different options, was so articulate, & got me a fantastic deal on my beautiful new BMW. Furthermore, he went above and beyond his job by helping me with the service department, setting up my car and showing me how to use it. I would HIGHLY recommend Artour and will be suggesting all my future friends/family to see him at Santa Monica BMW when thinking of purchasing a new BMW. More

We enjoyed (yes, enjoyed) our experience leasing an X5 with Adam Sahyouni this past month. We meet him several times and, each time, found him to be direct and honest with clear explanations and confiden with Adam Sahyouni this past month. We meet him several times and, each time, found him to be direct and honest with clear explanations and confident salesmanship -- all this he infused with warmth and humor. Beyond his initial interactions, he has continued to help us navigate a nettlesome kink in the car which seems difficult to fix; he has been very clear that he wishes to stand behind his product. Honestly, he has made us feel that someone will have our back during an uncomfortable service experience. This is our third BMW, the previous ones leased from an outside company which prides itself on its service. During two test drives, Adam easily won our business and we look forward to the opportunity to refer anyone we know to him. Who knew buying a car could be such a good, easy experience?! We have never previously done a review but felt compelled to in this case as it really was such a surprisingly smooth process. More