Santa Monica BMW

Recently I bought a 328I from BMW Santa Monica and overall it was a good experience. The first impact was not the most promising. We asked to test drive a car and they looked at us, I was there with m overall it was a good experience. The first impact was not the most promising. We asked to test drive a car and they looked at us, I was there with my wife, as if we were not good enough for a BMW. But after that, everything went smoothly. I worked with Artour from beginning to end. He was professional, knowledgeable, and honest. He first made me test drive a 328i that was in the parking lot. But when I told him that I was interested in a car with the sport line package, he searched for a car with that package in his database and took me to a different location where it was parked. He probably spent more than 1 hour with us to make sure that we had all the information needed to make a good decisions. At the end of the meeting he gave me a quote that I thought was on the high side, but that was expected given that I had no competing offer. Then I spent the next few days looking at other cars and getting alternative quotes for a 328i with sport line. After all this, I called back Artour asking if he could match another quote I got from a different dealer. On the phone he promised to give me a better deal. When I went to the dealership, he gave me the deal he promised on the phone. That was on a Friday evening. After I had signed all the documents it was well after closing time. It was after 8pm and I believe the dealership closes at 7:30pm. Even if it was that late, he spend another half hour explaining everything I needed to know about the car: how to use the navigation system, how to use Bluetooth, etc. I was impressed that he was willing to spend that time with a costumer on a late Friday evening. If you are planning to buy a BMW, I would think seriously about calling Artour at BMW Santa Monica. More

I considered to lease a BMW 3 series from Santa Monica BMW. I chose one of the BMW in Stock then I sent a request to Lorie-lie for getting a quote on a specific car with specific lease term that I needed. BMW. I chose one of the BMW in Stock then I sent a request to Lorie-lie for getting a quote on a specific car with specific lease term that I needed. After the 3rd email finally she sent me a quote much higher than other dealers' and she tried to bring different excuses for their delay in responding to my inquiry(after 4 days). Do not waste your time to request online quote from this dealer. They did not provide any reason why their price is too high.Instead of giving me a competitive price they insisted on getting a written quote from other dealers to match their price. I think SM BMW is not a place that gives you the best deal on the internet. I never had any experience with their in store sales managers. My opinion is that they do not take online sales serious. More

I would recommend purchasing a car from Santa Monica BMW because of my experience working with Artour. Artour made my car buying experience pleasant and virtually seamless. He was friendly, helpful, dilig because of my experience working with Artour. Artour made my car buying experience pleasant and virtually seamless. He was friendly, helpful, diligent, and professional. He worked with me every step of the way -- including repeatedly reviewing various price structures -- to ensure that I was happy with my purchase. If you decide to buy a car from Santa Monica BMW, you should chat with Artour. More

Artour was extremely professional to handle my needs. I will highly recommend him for any BMW service. He was courteous and polite with thew most care for my needs. will highly recommend him for any BMW service. He was courteous and polite with thew most care for my needs. More

My experience at SM BMW was outstanding. Artour's technical expertise, enthousiastic driving skills, and gentle attentiveness was a pefect match for me. I have purchased many cars, mostly BMWs, from technical expertise, enthousiastic driving skills, and gentle attentiveness was a pefect match for me. I have purchased many cars, mostly BMWs, from multiple dealers and have never felt the positive connection that I enjoyed with Artour. His honest and genuine approach to ensuring that I received the best possible service was very refreshing; and in fact, motivated me to purchase my lovely CPO 335i coupe 3 months earler than I had originally planed. I would highly recommend Artour to anyone thinking of purchasing a new or CPO BMW. More

I had visited the SMBMW showroom around 3 months back in June, inquiring about specials, deals, and to really check out different models. Recently 2 weeks back. Artour was my sales advisor back in June and June, inquiring about specials, deals, and to really check out different models. Recently 2 weeks back. Artour was my sales advisor back in June and he recognized me right when i came to the dealership. He got me connected to a great vehicle, with fully loaded options and a great price. He took it upon himself to work with the GM and BMW Financial services to get me the best payment plans and pricing on the vehicle. He was very friendly, courteous, and most importantly professional in his approach. I walked away with a great car that very same day and in the last 2 weeks, he has followed up with me periodically. Since then, i have introduced him (Artour Timerhanov) to some of my other friends who are in the market for cars as well. I'd definitely looking him up when you get to the Santa Monica BMW showroom. His office is the first on the right, right behind the receptionist desk. Great Guy, great service and great dealership. More

They are not honest, we make a deal and at the end this They are not honest, we make a deal and at the end this guy Rick Allen change all the numbers Even when the sale's person showed him the paper tha They are not honest, we make a deal and at the end this guy Rick Allen change all the numbers Even when the sale's person showed him the paper that he (Rick Allen) himsalf wrote it don. He is not deserve to be in finance position and hope he get fired in sake of the dealerhip. More

I just leased a car from Lorelei and it was by far the easiest, fastest and best new car lease experience I've ever had. The entire experience was stress and anxiety free. My wife and I have had terrible easiest, fastest and best new car lease experience I've ever had. The entire experience was stress and anxiety free. My wife and I have had terrible experiences with car dealers and never look forward to having to get a new car. After this lease, that might have changed. The entire staff worked like a team. Instead of seeing sales people fight for commissions, they cooperated in answering our questions. There wasn't even a hard sell on any insurance add ons or extra available dealer accessories. After seeing the car, I exchanged a few emails where we settled on a price. They held the vehicle for a few days, until my other lease ended, without taking any money from me, and honored the agreement without batting an eyelash (unlike an experience I once had at Acura 101, where they tried to back-out of an email agreement, until I threatened to go lease the vehicle elsewhere, to mitigate my damages, and sue them for my damages). More

Artour was an absolute pleasure to work with. It was definitely not my first rodeo with BMW but this experience was exceptional. I would highly recommend this dealership as we as Artour to anyone. My le definitely not my first rodeo with BMW but this experience was exceptional. I would highly recommend this dealership as we as Artour to anyone. My leasing experience was very professional and the customer service was excellent. My sales adviser was very patient and made the entire purchase very easy. Not only am I happy with the quality of the car, I am extremely satisfied with the high level of customer service that I received at the time of purchase. More

Came to the Santa Monica BMW to test drive & see what cars were available. Artour, my client advisor, was absolutely incredible. He showed me tons of different options, was so articulate, & got me a fa cars were available. Artour, my client advisor, was absolutely incredible. He showed me tons of different options, was so articulate, & got me a fantastic deal on my beautiful new BMW. Furthermore, he went above and beyond his job by helping me with the service department, setting up my car and showing me how to use it. I would HIGHLY recommend Artour and will be suggesting all my future friends/family to see him at Santa Monica BMW when thinking of purchasing a new BMW. More