Santa Monica BMW

Thank you Santa Monica BMW! You always.deliver great service, personable staff and excellent work. You always.deliver great service, personable staff and excellent work. More

I brought my car in for routine periodic service (oil change, brake fluid). As part of the inspection during service the dealership noticed that my rear tires were low on tread, one significantly so. Th change, brake fluid). As part of the inspection during service the dealership noticed that my rear tires were low on tread, one significantly so. They did not contact me about this while my car was at the dealership for service; I only learned this when I read the inspection report picking up my car late afternoon. When I spoke with the service manager about this, he said he would look into it, take care of the situation, gave me his card and would get back to me. He didn’t get back to me, I followed up and he still didn’t get back to me. Every other car I have owned, from luxury and non-luxury manufacturers, I have always had serviced at dealers in Santa Monica for those manufacturers. At all other dealers I have always gotten at least one phone call - usually more than one - when my car is in for service and recommended or essential work comes up in the inspection so it can be taken care of while my car is already in service. This is the first time I was not called about work that should have been or needed to be done, and the first time I have been disregarded by a dealership in this manner. We are a busy family (5 drivers, 3 cars), so to be down a car for a day is a big deal. To be down a car for a day when it should not have been necessary, for me to have to take another day away from the office when it should not have been necessary, that is a bigger deal. For a dealership and manufacturer who does not provide loaner cars, who does not even provide free local transportation like non-luxury dealerships provide, it is unreasonable that I will have to bring my car back somewhere to get my rear tire(s) replaced on a different day than when my car was originally in for service. I can assure you I will not be bringing my car back to this dealership for this purpose, or for any other purpose voluntarily. I am extremely disappointed in this dealership and in BMW for their non-response to my concerns. More

Terrible communication, or lack thereof. My service advisor had no clue what he was talking about and thought a recall related to a software update was a hardware issue that required orderin My service advisor had no clue what he was talking about and thought a recall related to a software update was a hardware issue that required ordering parts & leaving my vehicle for an extended period of time. I challenged that and luckily his colleauge confirmed and overheard the conversation and agreed. I got no ETA on when the vehicle would be ready and he didnt even understand the dealership's loaner policy, which doesnt apply to simple same day oil changes More

Alex Mancias goes above and beyond and is a joy to work with. He makes stressful situations easy to understand and more manageable. with. He makes stressful situations easy to understand and more manageable. More

I have left two voicemails and two messages with the receptionist requesting a call back. I have not received a response. My vehicle was serviced by your dealership and I noticed damage to the rims. I b receptionist requesting a call back. I have not received a response. My vehicle was serviced by your dealership and I noticed damage to the rims. I believe the service department at your dealership is not addressing customer concerns. More

Very pleasant and friendly aptitude good knowledge and understanding will recommend buying a vehicle from this dealership thank you. understanding will recommend buying a vehicle from this dealership thank you. More

Didn’t resolve my issue. They told me to reach out to BMW corporate to complain. They told me to reach out to BMW corporate to complain. More

Cristal was helpful and friendly; she also answered my questions and had my vehicle serviced within the time she quoted. questions and had my vehicle serviced within the time she quoted. More

Communication was awful. I was told this would take 3 to 4 days. I called repeatedly trying to get an update. It would usually take five or six phone calls to get a response. I was told this would take 3 to 4 days. I called repeatedly trying to get an update. It would usually take five or six phone calls to get a response. There were two recall repairs needed in the 2 1/2 weeks they had my vehicle. They only took care of one. This has been my experience repeatedly with the service department. I've had my seven series in for a number of warranty repairs and each time it has taken three times longer than I was told it would. I would strongly advise going to Sherman Oaks BMW for repairs. More

Got to service department on time. Chris said he would get me in and out by a certain time being I would wait for my X6 to be service. He was a man of his word. I was very pleased! Chris said he would get me in and out by a certain time being I would wait for my X6 to be service. He was a man of his word. I was very pleased! More