Santa Monica BMW

The entire process, appointment making, drop off pick up and all personal interactions were easy and professional. and all personal interactions were easy and professional. More

They took care of all the issues. I'm happy with the results. Thank you I'm happy with the results. Thank you More

Hard to get a service rep on the phone, but appointments seem easy enough to get online. Once there, everyone is affab;e and easy to talk to. Less attitude than in prior years. Relentlessly high pric seem easy enough to get online. Once there, everyone is affab;e and easy to talk to. Less attitude than in prior years. Relentlessly high pricing, which is true of any dealership. The part required a 12 volt starter battery was only available through them. The part was $455 but then they charged another $400 to "register" it with BMW, also a mandatory charge. They said installation would be about 45 minutes but that registering it online was more labor intensive. What an arrogant crock of xx! Can't wait until affordable electric cars become more available. More

SM BMW does good work. Their technicians are well trained; and when you go in for one problem they will advise of others they find. My only complaint is the time it tak Their technicians are well trained; and when you go in for one problem they will advise of others they find. My only complaint is the time it takes to check the vehicle in…”No not here, walk way down to talk to Alex at the far end of the room!” They could act like they’re pleased to see me, not like I’m an annoyance. More

No no no no no no no no no no no no no no. No no No no More

Folks are very nice but communication is lacking a bit. Service advisor should have a bit more knowledge of the work required. Service advisor should have a bit more knowledge of the work required. More

Everything was great as usual. They sent me a video of the work that needed to be completed as well as the condition of the overall health of my vehicle. I appreciate the honest wa They sent me a video of the work that needed to be completed as well as the condition of the overall health of my vehicle. I appreciate the honest way they do business More

The sale was great but the delivery was not. So many things went wrong. My car was not ready. A detailing was not done. The car wasn't fully charged (I received a call the following day stating So many things went wrong. My car was not ready. A detailing was not done. The car wasn't fully charged (I received a call the following day stating that I had to bring the car back). Rich said it would take 30 minutes but after 3 1/2 hours Rich said it would be another hour. I received excuse after excuse. More

I was very disappointed with the lack of communication during this 2 plus month ordeal. I felt phone calls would have been more helpful and requested them during the process (never received). It felt li during this 2 plus month ordeal. I felt phone calls would have been more helpful and requested them during the process (never received). It felt like I was getting the runaround. That said, I appreciate that a discount was given to address this and that I was able to use a loaner throughout the process at no additional cost. That’s why I give a fair as opposed to poor. More

As a customer for over 11 years, the service is on point and always highly recommended! Chris Myers specifically is just awesome and cares so much about making sure you are taken care of, always smiling! and always highly recommended! Chris Myers specifically is just awesome and cares so much about making sure you are taken care of, always smiling! Thank you!!! More