Santa Monica BMW

Chris is great service advisor. Always great communication and service minded. Very happy to SMBMW. Always great communication and service minded. Very happy to SMBMW. More

The service team, especially Cesar Pleitez, were very helpful, accommodating, professional and informative, as usual. helpful, accommodating, professional and informative, as usual. More

Always in great hands with Chris Myers! That’s why I choose Santa Monica BMW. Top notch service! That’s why I choose Santa Monica BMW. Top notch service! More

Did not address my concerns and difficult to contact. I had to follow up many times I had to follow up many times More

January 1, 2026 To: The Management of Santa Monica BMW Attention: Service Department Leadership I am writing to formally commend the exceptional service I received during my recent visit to Santa BMW Attention: Service Department Leadership I am writing to formally commend the exceptional service I received during my recent visit to Santa Monica BMW on January 15, 2025. My history with BMW is extensive; prior to my current vehicle, I owned a 1996 Z3 purchased in Orange County. Before making the switch to BMW, I primarily drove Fords, and I must say—what a difference. There is simply no comparison in terms of quality and experience. Since purchasing my 2011 BMW Z4 from your dealership in October 2011, I have remained a loyal customer. While my original service representative, Rey Silva, is no longer with the dealership, I have had the pleasure of working with both of your service managers over the years. I want to briefly mention Danny Garcia, who has always done a wonderful job when I have worked with him in the past. However, on this particular visit, I worked primarily with your other service manager, Cesar Cueve. I also want to extend my sincere thanks to my current service advisor, Chris Myers. It is always a pleasure to see Chris; his ever-changing hair color adds a wonderful touch of personality to the experience, but it is his consistent expertise and years of service that have earned my trust. The primary focus of this visit was a concern regarding the Footwell Module (FRM) extended warranty. With the 15-year coverage nearing its end in October 2026, I was understandably anxious about the long-term integrity of the module. I want to specifically thank Cesar for the way he handled this situation. While he remained diligent in adhering to company policy, he took my concerns seriously and truly listened to my perspective. We reached a mutual agreement to perform a comprehensive warranty-level inspection, which confirmed the FRM is communicating perfectly and requires no repairs. What truly sets Cesar apart—and what I appreciate most—is his accessibility and communication. In an industry where it is far too easy for management to avoid difficult conversations, Cesar never hides. He is incredibly prompt in returning emails and never ignores a message. Even when we might disagree or have different points of view on a policy, he remains engaged and responds directly rather than leaving things unaddressed. That level of transparency and responsiveness is rare and makes him a tremendous asset to your team. Additionally, the service team was exceptionally thorough in repairing my windshield washer system—replacing the pump and strainer and cleaning the reservoir—as well as performing a brake fluid flush. Everything is working perfectly, and it is a pleasure to have a fully functional vehicle again. It is because of professionals like Cesar, Danny, and Chris that I have remained a dedicated Santa Monica BMW client for over fourteen years. I highly recommend your service department to anyone who values integrity and excellent communication. Best regards, J Marshall Schoonover More

phenomenal dealership, great communication follow-up. large inventory and amazing employees. They always provide top drawer service! large inventory and amazing employees. They always provide top drawer service! More

Great team that provide incredible service constantly. Truly first class experience with this group. 5 star Truly first class experience with this group. 5 star More

Excellent very genuine service from everyone… no need to be repeating- everything was done well… be repeating- everything was done well… More

I have given Santa Monica BMW multiple chances over the years, and unfortunately the experience has been consistently disappointing. Almost every time I bring my car in for a routine service, I end up leav years, and unfortunately the experience has been consistently disappointing. Almost every time I bring my car in for a routine service, I end up leaving with a new issue that wasn’t there before. My most recent visit was for something as simple as an oil change. When they returned my car, the Check Engine Light was on with a message telling me to “immediately proceed to the nearest BMW Service Center”—which was literally where I was still parked. The problem turned out to be something they caused during the oil change itself. Instead of catching and fixing it before handing the car back, they tried to send me home in a vehicle that was actively flagging a service-critical error. A service center should give you confidence that your car is being cared for, not create new problems you didn’t arrive with. Unfortunately, that hasn’t been my experience here at Santa Monica BMW. More

I went in for a service recall. I arrived early for my appointment. At first, they coldly told me I had to leave the car all day. This was my first time here because I moved into I arrived early for my appointment. At first, they coldly told me I had to leave the car all day. This was my first time here because I moved into the area. This is my only transportation and I'm a disabled Veteran. I then spoke to someone else, and she referred me to Chris. I told him I had to wait. He said he would see what he could do. I then went to your rather small waiting space without the amenities I had at my prior dealership (Century West in Alhambra). Not feeling to good so far and was thinking about your many negative reviews. While there I visited the service department where I made several purchases. They were helpful. I waited less than an hour until my car was ready. I commend Chris for helping me out and the lady that gave me my paperwork was really great. I forgot her name, but it was something unusual. I haven't decided if yours will be my new dealership. You need to improve your scheduling process as I expected to be serviced right away as I made an appointment. More