Santa Monica BMW

DO NOT GO HERE UNDER ANY CIRCUMSTANCE. My car was under full warranty (only two years after purchase), and for a small door lock issue which they were unable to fix, they came back to me and said if I retu full warranty (only two years after purchase), and for a small door lock issue which they were unable to fix, they came back to me and said if I returned with the same problem, I would be charged. THE CAR WAS UNDER WARRANTY. I was made to sign a document saying I would be charged just to release the car. I later talked with the service manager who completely negated the service consultant's statement and said there is no way the dealership can charge when the car is under full warranty. The service advisor was DAN. They had my car for 10 days (5 days they did nothing). They are understaffed, poor quality, and worst of all terrible service. The time before that, it took them 4 hours to do an oil change, the reason being they washed the car first and somehow confused it with a car that was already serviced, since they normally wash the car after service. More

On 06/07/07 Chris Myer¡¦s telephoned me and advised me regarding repairs needed to the air conditioning system that would cost approximately $300 and to the turn signal that would cost approxim advised me regarding repairs needed to the air conditioning system that would cost approximately $300 and to the turn signal that would cost approximately $160. I gave Chris Myers authorization to proceed with these repairs. The amount for the air conditioning repair (approximately $300) did not appear on my invoice. The air conditioning did not feel any different when the vehicle was returned to me so I felt as though no repairs where actually done to the air conditioning system. On 06/20/07 Chris Myers agreed to repair, free of charge, the dent on the driver¡¦s front door that happened when the car was in the Santa Monica BMW service department. This was never done. On 6/21/07 I telephoned Chris Myers to follow up on this. Chris Myers stated that Michael (from Santa Monica BMW) telephoned me and discussed the issue with me. I never heard from Michael. On 06/21/07 at 3:07 pm Chris Myers telephoned me for authorization to proceed with additional repairs to which I agreed. I was then telephoned at 4:00 pm and advised that work on my car was complete. I am disputing the labor charge of $445 for this additional repair, which took less than one hour to complete. Furthermore, upon inspection after receiving the car back from Santa Monica BMW, the engine compartment showed no signs of any work having been done. Thick layers of dust on engine components were undisturbed. Leaves that had accumulated under the hood were still there. The vehicle shows no signs of the hood ever having been opened while in the Santa Monica BMW Service Department. More

I just purchased my car from Santa Monica BMW. I knew there was an issue with the level of service when I had to wait about 40 minutes for a salesperson to help me when I wanted to test drive the car. Si there was an issue with the level of service when I had to wait about 40 minutes for a salesperson to help me when I wanted to test drive the car. Since I knew exactly what I wanted, the salesperson had the good sense to follow up with me just as I was getting ready to order the car. I initially wanted to go with a salesperson at Century West BMW but she didn't follow up with me in time, so I ordered from Santa Monica. HUGE MISTAKE. The price I finally negotiated was slightly higher ($500) than what I wanted to pay but I am satisfied with it. The service, however, is awful! I had so many problems with the finance department because I wanted to use my credit union (to get a much better rate - 1% lower than what BMW offers). They had the wrong price on the documents and then didn't correct the price right away and kept delaying sending me the corrected and signed documents. I only got the signed papers when I actually went down there to get the car. Also, no one walked me through the process of getting the car once it had arrived (as in telling me I could pick up the car and had seven days to get them the check - I thought I had to have the credit union mail the check before I could pick up the car). I had to figure everything out on my own. They weren't rude to my face, but you could tell they all were annoyed that I demanded a certain level of service they couldn't/weren't willing to provide. I just went to Beverly Hills BMW to ask a question about cleaning the leather on my car and the salesperson there was friendlier (and more normal) than any of the other salespeople I had met at any of the BMW dealerships I went to (I went to a total of 3 before buying my car.) After my ordeal, even the salesperson I bought my car from told me he thought Santa Monica BMW was the least professional place he'd ever worked at. I completely agree. More

Went in for simple things.. service engine soon light and my regular scheduled service...No loaner, 30 minute wait for the shuttle, and $3000 rip off (10 times more than the estimate). Told I had to get new my regular scheduled service...No loaner, 30 minute wait for the shuttle, and $3000 rip off (10 times more than the estimate). Told I had to get new brakes and was charged $600 for a brake diagnostic that I didn't even ask for. When I questioned this on pick up. They told me that there was no discussion, if I wanted my car, I had to sign the bill. Basically, they coersed me to sign the bill without questioning the charges. I will never go there again. Stay away, they are truly as bad as all the comments all over the web. I wish I would have stayed away from SM BMW More

We had difficulty resolving a fuel problem with another dealership and an independant BMW mechanic. Brought to SMBMW - at first a little rough with the Service Writer Rey, but once we were on the same pa dealership and an independant BMW mechanic. Brought to SMBMW - at first a little rough with the Service Writer Rey, but once we were on the same page Rey has been a godsend concerning our car and having maintenance completed right the first time. Sure a delay in timing of service - but you have to remember a lot of dealerships don't hold complete inventory of all parts for all cars and you have to expect a delay for non stocked parts to be transferred to them. I say that dealing with service through Rey was awesome, the receptionist, weekend service manager, and some of the lot attendants leave a lot to be desired. Most of our service scheduling has been during the week and Rey was available to answer any questions and actually allow us to speak to both Chris and Hans the two mechanics that resolved our cars issues. I have no hesitation scheduling my maintenance for my BMW 5-series wagon through Rey, knowing that he will oversee the maintenance to my car as if it was his own. One comment I can make concerning Sales, they are slow to respond to request - we were considering purchasing a new BMW, but the service department reasonably repaired our wagon so we are going to run in it for a while longer. More

I bought my car used from a Mercedes dealer, so when it was time to get it serviced I used SM BMW since they were the closest dealer. Everything was horrible from start to finish for my first service. Wh was time to get it serviced I used SM BMW since they were the closest dealer. Everything was horrible from start to finish for my first service. When my car was making a strange noise, I tried to give them another chance, but again, they tried to rip me off and were so unbelievably rude! I will never use them again. In fact, my boyfriend lived in Orange County at the time and took my car to Shelly BMW instead. They were so helpful and kind that i am now willing to drive 45 miles to get my car taken care of (my warranty requires a dealer) instead of put up with that awful Santa Monica BMW anymore. BEWARE!!!!! IT"S NO WONDER THEY TRIED TO GET ON THIS SITE TO SEND FAKE POSITIVE REVIEWS!!! THEY ARE COMPLETELY UNETHICAL!!!! More

WARNING!!! DONT SHOP HERE! This dealership sold me a WARNING!!! DONT SHOP HERE! This dealership sold me a certified pre-owned X5 that we later discovered was in a very serious front end collision tha WARNING!!! DONT SHOP HERE! This dealership sold me a certified pre-owned X5 that we later discovered was in a very serious front end collision that involved frame damage to the front end. The accident was covered up with a new bumper cover leaving the frame bent, the engine mounts bent and a misaligned front end. We discovered the damage accidentally while the car was being worked on at another BMW facility and now have serious concerns about the safety of the car, the reliability of the airbags and the condition of the engine and transmission. This was no minor fender bender, the front end was depressed about half a foot underneath a brand new front bumper cover. The dealership was made aware of the issue, has come and inspected the vehicle, admitted that they made a major mistake and has done nothing since. It has been over 4 weeks since the were made aware of the circumstances and now they are not returning my calls. We are drafting the paperwork with our attorney to take them to superior court. In speaking to other BMW mechanics, I have been made aware that the people at BMW Santa Monica do not care and routinely give customers the middle finger if there are problems. You have options, excercise them and go elsewhere. More

Do yourself a favor and stay as far away from Santa Monica BMW as possible. You might be lured to do business with them since their on the Westside but you'll be RIPPED OFF in more ways than one. Che Monica BMW as possible. You might be lured to do business with them since their on the Westside but you'll be RIPPED OFF in more ways than one. Check the Better Business Bureau website bbb.org., they have an "F" !!! From sales to the service, the experience is a total nightmare. Everyone is rude patronizing, and incompetent!!!! After I bought a CPO 530i I was told that the car had new tires placed on it, as well as the car not having any accidents. After I took delivery and saw the repair records none of it was true!! Their sales and service staff are "Ultimately Rude" After having this car for 5 months with it still being under the "new car warranty" SM BMW won't honor work to be completed under the terms of the CPO contract, which were told to me at the time of the sale. They are deceptive beyond belief.... You're left with such a bad experience you don't even want to own much less drive a BMW.. More

I bought a 1972 3.0CS at the predecessor to this dealership - Ocean View Motors. Had great experiences, but over the years things deteriorated. Went back several times as the dealership changed na dealership - Ocean View Motors. Had great experiences, but over the years things deteriorated. Went back several times as the dealership changed names and owners and moved (3 times). But the nadir of my relationship came in 2003 when I went in to buy a new Z8. The sales staff had no interest in serving me even though I was seeking to buy a car worth over $100,000. (And I drove there in my new Mercedes CL55, so they knew I could afford it.). It appeared that the dealership was just a hobby for the current owner, a way for him to get new cars he could drive, and that everything else was done in a lackluster fashion just to keep up appearances. Perhaps the worst run delaership in the history of the automobile. A joke. More

I stopped off at this dealership (as it is closest to home) to see about ordering an M3. A few minutes after I walked into the dealership I asked the receptionist to get me a salesperson. She looks up f home) to see about ordering an M3. A few minutes after I walked into the dealership I asked the receptionist to get me a salesperson. She looks up form her desk and tells me that it Sundays are their busiest days and most people make appointments. No other comments. Was I to wait, make an appointment to just leave? Again I asked, and this time she said she would try. 20 minutes later I went back again to politely inquire about a salesman and the receptionist looked at me and gave me a nasty look. She let me know very firmly that there are other customers there, ahead of me and to just be patient. Well I figured I can take my hard earned money somewhere else. I don't need to be lectured by a 20 year old. I used to have my other BMW serviced at this place. I should have known that some things don't change. More