Santa Monica BMW

Excellent service dept!! Took car in for service and was a pleasure to deal with everyone at the dealer. Purchased accesories from parts boutique which was exceptionally organized and clean! a pleasure to deal with everyone at the dealer. Purchased accesories from parts boutique which was exceptionally organized and clean! More

Lorelie is an outgoing, hardworking, kind and amazing woman and salesperson. She went out of her way to accommodate my crazy schedule, to find me the exact color and make of car I wanted and made leadin woman and salesperson. She went out of her way to accommodate my crazy schedule, to find me the exact color and make of car I wanted and made leading a new car an awesome and enjoyable experience. She was also very trustworthy and honest--and I'm definitely going back to her for my next car!! More

I was very happy with the service I have received from Lorelei. She corrected a few issues that I had when I first got the car and went the extra mile to make sure I was satisfied. This is the third car I Lorelei. She corrected a few issues that I had when I first got the car and went the extra mile to make sure I was satisfied. This is the third car I have leased and I can not imagine using someone else. She has made each lease experience simple and always works to find the perfect vehicle and a great price. Unlike other salespersons, she follows up and does not pressure. And best of all I did not waste a lot of time running back and forth trying to make the deal. More

Lorelei is honestly the best "salesperson" I have ever worked with at a dealership. You actually feel like she is not trying to just sell you a care, but rather she is helping you achieve a goa have ever worked with at a dealership. You actually feel like she is not trying to just sell you a care, but rather she is helping you achieve a goal together. You can tell she truly cares about her customers...and continues to assist me with service issues that I run into over the years. I couldn't think about working with anyone else! More

This is an amazi g dealer with excellent people and incredible customer service. I won't go anywhere else!! They are always accommodating. They care and they take great care if your car. They are impe incredible customer service. I won't go anywhere else!! They are always accommodating. They care and they take great care if your car. They are impeccable. More

Lorelei is AMAZING! She makes the very nerve wracking situation of buying a car so much easier. She took care of my lease and later the purchase of it. She's always accessible and just so pleasant. I wo situation of buying a car so much easier. She took care of my lease and later the purchase of it. She's always accessible and just so pleasant. I would refer her to anyone. We thank our friend who originally referred her to us. More

My family and I have purchased several cars from Lorelei Llee. Lorelei Llee is by far the friendliest and hardest working sales person at SM BMW. Llee. Lorelei Llee is by far the friendliest and hardest working sales person at SM BMW. More

I like the BMW dealership in Santa Monica. Not only it is centrally located in the Los Angeles area, staff are friendly & helpful. I have purchased pre-owned BMWs, as well as, brand new and custom-order vehi centrally located in the Los Angeles area, staff are friendly & helpful. I have purchased pre-owned BMWs, as well as, brand new and custom-order vehicles from this dealership. Always had a pleasant experience. Service advisers are also very competent in what they do. Overall, an "A" rated dealership. I recommend them to my friends and family. More

I have gotten my last three BMWs from Santa Monica BMW, two X5s and my newest 535 GT. Hans and Lorelei have been incredibly helpful through the entire process. I actually ordered (my first time ever) my two X5s and my newest 535 GT. Hans and Lorelei have been incredibly helpful through the entire process. I actually ordered (my first time ever) my newest car from Germany and they were both amazing. I have recommended SM BMW several times and everyone I have sent there has told me that they have the same experience that I had. More

Everyone took time with us, answering what might have seemed like endless questions. The pricing respected our needs and turned out perfectly (yay Richard!). We especially appreciate the detailed review seemed like endless questions. The pricing respected our needs and turned out perfectly (yay Richard!). We especially appreciate the detailed review of all the cool BMW technology (thanks Hans!) and the gentle handling of the financial and leasing process (thank you Henry). We feel like we have new friends who we will be happy to see again. Perhaps most importantly, we trust that we will be well taken care of going forward. More