Santa Monica BMW

Everything was just right. I walked in pause and picked up my car. New service manager Christal made a difference - Pablo sucked I walked in pause and picked up my car. New service manager Christal made a difference - Pablo sucked More

Made me feel welcome amd indicated that they really and truly appreciate me as a customer there truly appreciate me as a customer there More

Great customer service, friendly customer service, knowledgeable service writers Willing to help you with whatever you need for your car knowledgeable service writers Willing to help you with whatever you need for your car More

Kind and courteous staff. Cristal ensured I was up to date with the service experience. Cristal ensured I was up to date with the service experience. More

Always available to help me get the service done to my car to get me perfect performance once again. I am very happy with Santa Monica BMW Service. car to get me perfect performance once again. I am very happy with Santa Monica BMW Service. More

Service advisor Pablo is fantastic! For the past 7 years (two leases+) every one of my experiences with SM BMW Service have been outstanding. For the past 7 years (two leases+) every one of my experiences with SM BMW Service have been outstanding. More

My experience was very quick and easy! Great staff who were very friendly and efficient Great staff who were very friendly and efficient More

I brought in my car for tire replacement. My Service advisor failed to contact me regarding the status of repair before leaving for the day, as promised. When I returned to pick up my vehicl My Service advisor failed to contact me regarding the status of repair before leaving for the day, as promised. When I returned to pick up my vehicle, the work had not been started. More

This was the worst car buying experience I have ever had. I understand that the dealer is not in the business of making friends but it was completely clear they were trying to get every penny they could from I understand that the dealer is not in the business of making friends but it was completely clear they were trying to get every penny they could from me. The day I bought my 2023 BMW X5 45e, the salesperson told me this car doesn't come with a tow hitch but I could get the regular X5's tow hitch and have it installed by their service department after I pay for it with the salesperson's discount. The very next day when I called to make an appointment to have LoJack installed (not sure why LoJack wasn't already installed), the service department told me they don't do tow hitch installations for my vehicle. The salesperson called me to say that I could come in and buy a regular X5 tow hitch with their discount and have it installed some place else. When I arrived for my LoJack installation appointment, the service department said they can install the tow hitch for the X5 45e but it will cost nearly $4000. And, there's no salesperson discount. A cross town dealer said they will install the factory tow hitch for my X5 45e for $1100. When my wife bought her BMW at a cross town dealership she was given a thank you gift ($25 Starbucks gift card and chocolates) for her purchase. I asked for a $20 car care kit and they told me to pay for it myself. And, I didn't get a thank you gift after spending a considerable amount of money with them. All of my friends own BMW's and are looking to upgrade especially after seeing my new X5. How likely do you think I am to recommend this dealer to my friends? As about as likely as the number of stars as this rating minus one. More

I have always had great service from Chris, a well as the mechanics. Thank you. mechanics. Thank you. More