Santa Monica BMW

I just leased a car from Lorelei and it was by far the easiest, fastest and best new car lease experience I've ever had. The entire experience was stress and anxiety free. My wife and I have had terrible easiest, fastest and best new car lease experience I've ever had. The entire experience was stress and anxiety free. My wife and I have had terrible experiences with car dealers and never look forward to having to get a new car. After this lease, that might have changed. The entire staff worked like a team. Instead of seeing sales people fight for commissions, they cooperated in answering our questions. There wasn't even a hard sell on any insurance add ons or extra available dealer accessories. After seeing the car, I exchanged a few emails where we settled on a price. They held the vehicle for a few days, until my other lease ended, without taking any money from me, and honored the agreement without batting an eyelash (unlike an experience I once had at Acura 101, where they tried to back-out of an email agreement, until I threatened to go lease the vehicle elsewhere, to mitigate my damages, and sue them for my damages). More

Artour was an absolute pleasure to work with. It was definitely not my first rodeo with BMW but this experience was exceptional. I would highly recommend this dealership as we as Artour to anyone. My le definitely not my first rodeo with BMW but this experience was exceptional. I would highly recommend this dealership as we as Artour to anyone. My leasing experience was very professional and the customer service was excellent. My sales adviser was very patient and made the entire purchase very easy. Not only am I happy with the quality of the car, I am extremely satisfied with the high level of customer service that I received at the time of purchase. More

Came to the Santa Monica BMW to test drive & see what cars were available. Artour, my client advisor, was absolutely incredible. He showed me tons of different options, was so articulate, & got me a fa cars were available. Artour, my client advisor, was absolutely incredible. He showed me tons of different options, was so articulate, & got me a fantastic deal on my beautiful new BMW. Furthermore, he went above and beyond his job by helping me with the service department, setting up my car and showing me how to use it. I would HIGHLY recommend Artour and will be suggesting all my future friends/family to see him at Santa Monica BMW when thinking of purchasing a new BMW. More

We enjoyed (yes, enjoyed) our experience leasing an X5 with Adam Sahyouni this past month. We meet him several times and, each time, found him to be direct and honest with clear explanations and confiden with Adam Sahyouni this past month. We meet him several times and, each time, found him to be direct and honest with clear explanations and confident salesmanship -- all this he infused with warmth and humor. Beyond his initial interactions, he has continued to help us navigate a nettlesome kink in the car which seems difficult to fix; he has been very clear that he wishes to stand behind his product. Honestly, he has made us feel that someone will have our back during an uncomfortable service experience. This is our third BMW, the previous ones leased from an outside company which prides itself on its service. During two test drives, Adam easily won our business and we look forward to the opportunity to refer anyone we know to him. Who knew buying a car could be such a good, easy experience?! We have never previously done a review but felt compelled to in this case as it really was such a surprisingly smooth process. More

Buying my certified pre-owned 3 series from Artour Timerhanov was such an easy experience. Personable and knowledgeable, Art made the decision to buy from Santa Monica very easy. I didn't feel like I Timerhanov was such an easy experience. Personable and knowledgeable, Art made the decision to buy from Santa Monica very easy. I didn't feel like I was getting "sold" something but that he wanted to get me in a vehicle that I wanted and that I would be happy with for the long haul. I usually hate the process of buying a car but Art made it much easier than I've ever had before. I recommend you seek out Art the next time you're in the market for a new or pre-owned car. More

I have been to numerous BMW dealerships across LA and in Miami and Arizona, this is by far the worst. Rude service, and rip off prices. Avoid at all costs. Miami and Arizona, this is by far the worst. Rude service, and rip off prices. Avoid at all costs. More

What an experience!! I leased a 128i. It was so easy and perfect dealing with Lorelei and Hans. They really made the transaction pleasant and seamless. I HIGHLY recommend doing business with Santa Mon and perfect dealing with Lorelei and Hans. They really made the transaction pleasant and seamless. I HIGHLY recommend doing business with Santa Monica BMW!!! More

My experience was unexcelled from the courtesy and friendliness to the shuttle service. Chris Myers, though he must interact with many people every day was as pleasant and helpful as he could be. I friendliness to the shuttle service. Chris Myers, though he must interact with many people every day was as pleasant and helpful as he could be. I have never had a better experience with any service department! More

Extremely dishonest organization. They tried as hard as possible to deny warranty, despite previous BMW dealership arguing for the validity of warranty. Prices horrifically inflated beyond actual costs for possible to deny warranty, despite previous BMW dealership arguing for the validity of warranty. Prices horrifically inflated beyond actual costs for parts and actual hours required by competent mechanics. More

The sales and the service at this dealership are equally terrible. There is a certain breed of dishonesty here - and the lies have been repeated so many times that they can't distinguish the truth anymore. terrible. There is a certain breed of dishonesty here - and the lies have been repeated so many times that they can't distinguish the truth anymore. I didn't buy my car here but I tried to. Ended up going elsewhere. So, after I got my new car, tried to service here as well. And that is what brings me to this review. These people are so unhappy and horrible. This place needs to go and be taken over by honest individuals. Why is this even tolerated?? More