Santa Monica BMW

Awful service. I had a flat tire and found out the car had two recalls. The tire had to be ordered and they only had 2 technicians that could work in my car. It too I had a flat tire and found out the car had two recalls. The tire had to be ordered and they only had 2 technicians that could work in my car. It took them 2 days to repair my car and did not offer loaner car or even pay for the car rental. All I got was a ride to enterprise. I mean, Toyota would give you a loaner if your car would take longer than a few hours. Not BMW! they will make you go through xxxx and back even when they know is because of their under staff and lack of loaner cars to help their customers. More

The job was well done my car drives smoothly as if was brand new. The time fair I was provided with Uber to take me home and back. brand new. The time fair I was provided with Uber to take me home and back. More

BMW Santa Monica is a highly organized professional operation.., I particularly liked the fact that my service advisor Chris provided me with a diagnosis and an estimate and also kept me up to date on operation.., I particularly liked the fact that my service advisor Chris provided me with a diagnosis and an estimate and also kept me up to date on progress with the repairs. All in all it was a highly satisfactory experience More

Service was fine. Car wash needed to be redone but other than that it was good. I liked the video showing me the car underside and tires. Car wash needed to be redone but other than that it was good. I liked the video showing me the car underside and tires. More

I took my BMW (which I had purchased there) in for an oil change. The service writer tried to upsell me on $2,620 of extra work "suggested by BMW," handing me ten pages of printouts from the BMW "CBS" compu change. The service writer tried to upsell me on $2,620 of extra work "suggested by BMW," handing me ten pages of printouts from the BMW "CBS" computer system. I took the print out home and compared the parts prices on it to those available online at other BMW parts websites and dealers. Santa Monica BMW's quoted parts prices were over double what you would pay elsewhere. One of the "suggested" service options that Santa Monica BMW told me I needed was new spark plugs, for a total of $1,100 with labor. He also told me my car needed a new air filter, at a cost of $80 for the filter and $230 for labor. The same air filter is $32.50 at GetBMWParts.com. My car only has 4,000 miles on the odometer! An extremely devious and disreputable dealership, to say the least. Obviously, my service writer (and all the others) have been coached by dealership staff on how to rip-off customers bringing their cars in for service. I will never return to Santa Monica BMW and will tell everyone I know about my experience there. Outrageous! More

They are very timely and very professional. I like the way that they communicate. Dope! I like the way that they communicate. Dope! More

Caesar is great, listens and makes things go smoothly. All the people I encounter are friendly, efficient and I've always had a good experience there. All the people I encounter are friendly, efficient and I've always had a good experience there. More

Great service and communication, quick and responsive, communicate well on text messages and videos and comment which I like as customer. communicate well on text messages and videos and comment which I like as customer. More

Excellent service all around. I think my service advisor was Cesar. Thank you very much! I think my service advisor was Cesar. Thank you very much! More

I came by at the end of the day to get two issues resolved -- a tire problem and help with inputting my 6 phone numbers into the autodial system in my car. The tire problem was handled but no one he resolved -- a tire problem and help with inputting my 6 phone numbers into the autodial system in my car. The tire problem was handled but no one helped with the autodial system. After sitting there for 15 minutes with no help and no communication, I just left. Very frustrating -- as least someone could have told me that the techs were gone for the day -- or something - - but nothing. More