Santa Monica BMW

Very disappointed to find upon getting vehicle home that ventilated and massage seats as advertised had been eliminated from the package with no notification from the Dealer or factory and without considera ventilated and massage seats as advertised had been eliminated from the package with no notification from the Dealer or factory and without consideration in price. Just checked BMW the build your own website and the ventilated seats have been removed from the pkg. I was mistaken i was not charged for the seats but still would have liked to be informed that the option had been cut from the package. More

The best service as always everyone is always so nice and helpful they always wash my truck and I get my truck back the same day awesome helpful they always wash my truck and I get my truck back the same day awesome More

Excellent service provided as always. Highly recommend for your car services. We have been taking our BMWs to Santa Monica for many years. Thank you. Highly recommend for your car services. We have been taking our BMWs to Santa Monica for many years. Thank you. More

They were really fast and professional. They even washed my car for me. I would get my service here again. They even washed my car for me. I would get my service here again. More

Bill Evans is a very professional, courteous, efficient, and friendly individual. He always makes sure that the consumer understands what is needed for their car, why it is needed, and what the cost is befo and friendly individual. He always makes sure that the consumer understands what is needed for their car, why it is needed, and what the cost is before one commits to the service charges. More

Car took 4 days, I was promised it would be done the next day. No sense of urgency. Maybe too busy? But I was clear what the car needed. day. No sense of urgency. Maybe too busy? But I was clear what the car needed. More

I’m sure the sales side is as wonderful of an experience as can be. The service side however, is about as bad as it gets! The customer service line that transfers the calls is about as rude as it gets. Nobo as can be. The service side however, is about as bad as it gets! The customer service line that transfers the calls is about as rude as it gets. Nobody could find my car that was towed in and it was impossible to get in touch with my service provider, Cesar. Only after leaving two voicemails did I hear back. When I was told the car was ready, I showed up 10min later to pay only to find there was an added charge for alignment which was not discussed nor approved but apparently necessary for a blown out tire (I’m not a mechanic so I guess I have to take their word for it). After paying, waited nothing short of 40min just to have them pull the car around. After 30min, I finally had to raise a little xxxx to get anything out of these folks. Definitely will not be getting any service done at this location again. I’ll happily drive out to the valley to avoid Santa Monica BMW More

Exelent services Exelent communication very helpful very friendly super professionals I recommend this dealership always friendly super professionals I recommend this dealership always More

The quality work was good. That it was on time. I wish they had put a cap on the stem of the tire. I have four of them that are not on. That it was on time. I wish they had put a cap on the stem of the tire. I have four of them that are not on. More

I always feel unwelcome and pushed around when I have an appointment here. It’s never an enjoyable experience, I just want to get it over with as fast as possible appointment here. It’s never an enjoyable experience, I just want to get it over with as fast as possible More