Santa Monica BMW

This is an amazi g dealer with excellent people and incredible customer service. I won't go anywhere else!! They are always accommodating. They care and they take great care if your car. They are impe incredible customer service. I won't go anywhere else!! They are always accommodating. They care and they take great care if your car. They are impeccable. More

Lorelei is AMAZING! She makes the very nerve wracking situation of buying a car so much easier. She took care of my lease and later the purchase of it. She's always accessible and just so pleasant. I wo situation of buying a car so much easier. She took care of my lease and later the purchase of it. She's always accessible and just so pleasant. I would refer her to anyone. We thank our friend who originally referred her to us. More

My family and I have purchased several cars from Lorelei Llee. Lorelei Llee is by far the friendliest and hardest working sales person at SM BMW. Llee. Lorelei Llee is by far the friendliest and hardest working sales person at SM BMW. More

I like the BMW dealership in Santa Monica. Not only it is centrally located in the Los Angeles area, staff are friendly & helpful. I have purchased pre-owned BMWs, as well as, brand new and custom-order vehi centrally located in the Los Angeles area, staff are friendly & helpful. I have purchased pre-owned BMWs, as well as, brand new and custom-order vehicles from this dealership. Always had a pleasant experience. Service advisers are also very competent in what they do. Overall, an "A" rated dealership. I recommend them to my friends and family. More

I have gotten my last three BMWs from Santa Monica BMW, two X5s and my newest 535 GT. Hans and Lorelei have been incredibly helpful through the entire process. I actually ordered (my first time ever) my two X5s and my newest 535 GT. Hans and Lorelei have been incredibly helpful through the entire process. I actually ordered (my first time ever) my newest car from Germany and they were both amazing. I have recommended SM BMW several times and everyone I have sent there has told me that they have the same experience that I had. More

Everyone took time with us, answering what might have seemed like endless questions. The pricing respected our needs and turned out perfectly (yay Richard!). We especially appreciate the detailed review seemed like endless questions. The pricing respected our needs and turned out perfectly (yay Richard!). We especially appreciate the detailed review of all the cool BMW technology (thanks Hans!) and the gentle handling of the financial and leasing process (thank you Henry). We feel like we have new friends who we will be happy to see again. Perhaps most importantly, we trust that we will be well taken care of going forward. More

The whole staff at Santa Monica BMW has always treated me very well. They are never pushy and always professional. They were so patient with me through out the whole buying process and even afterwards when I very well. They are never pushy and always professional. They were so patient with me through out the whole buying process and even afterwards when I went into service. I bought my car here, my mother bought her car here and I continuously, with confidence, refer my friends and family. I would never buy a BMW from anyone else!!! More

I have ALWAYS had excellent experiences with the staff at Santa Monica BMW. The sales staff, Chris Bjelkstam and Loreli Llee have made my initial and subsequent lease experiences easy, fun and exciting. A Santa Monica BMW. The sales staff, Chris Bjelkstam and Loreli Llee have made my initial and subsequent lease experiences easy, fun and exciting. And all of the maintenance personnel, especially Chris Myers have gone of their way [it more about their character [how] as what they do] to be helpful and accommodating, Good people and good service keep me coming back. Thank you SMBMW and BMWUSA. More

“Beyond fantastic experience” would be a bit of an understatement. Lorelei is fantastic to work with. She is both knowledgeable about current and future BMW offerings, in addition to helping with al understatement. Lorelei is fantastic to work with. She is both knowledgeable about current and future BMW offerings, in addition to helping with all other facets of the usually stressful car buying experience. She helped with finance, extra options, pros and cons of each in a very candid and sincere manner. What an atypical experience. I don’t know what my next car will be and when I will be making that decision, but do know I have already made my decision to return SM BMW in general and Lorelei in particular. More

I can not believe how rude these people are. I was having a friendly conversation with this guy and I asked about more cars coming in when I did not like the color of what he had. Thirty seconds in h having a friendly conversation with this guy and I asked about more cars coming in when I did not like the color of what he had. Thirty seconds in he started walking away. I said "I you really walking away." He said "Yep, your not buying a car today." I said do you know whats coming in. He said, yes. I said can you tell me. He said, "not worth my time." These people are terrible. Also while on the lot I heard two employees calling a customer horrible names because of where he parked his car that he bought from them! More