Santa Monica BMW

Took two weeks on what was supposed to be a three day job. Even after I called to confirm the size of the loaner vehicle multiple times, they failed to provide a loaner vehicle that was the size they sai job. Even after I called to confirm the size of the loaner vehicle multiple times, they failed to provide a loaner vehicle that was the size they said they would have for me, and instead gave me a loaner that was too small for me to drive my children around in. More

Excellent service everytime I visit. I own a 2007 BMW 328i. I bought this brand new and now just reached 200,000 miles on this and still running like the car is new. Santa Monica BMW hel I own a 2007 BMW 328i. I bought this brand new and now just reached 200,000 miles on this and still running like the car is new. Santa Monica BMW helps me accomplish this by doing the right thing, everytime I bring the car in for maintenance. The technicians are professional and my service advisor, Chris M. Is very helpful/ knowledgeable.. -Eric More

Everyone at Santa Monica BMW service center is a pleasure to work with. They are efficient and communicate well. We love taking our car here for service, they really care about what they do and making thin to work with. They are efficient and communicate well. We love taking our car here for service, they really care about what they do and making things right. Big fan! More

Cesar is the best service advisor at Santa Monica BMW. Their service department is competent and clean. Their service department is competent and clean. More

The entire process went very smoothly. From setting appt for service to get a loaner and picking up car when done From setting appt for service to get a loaner and picking up car when done More

Excellent customer service. If you want to be treated as a person and not as a statistic go to Santa Monica BMW. If you want your car serviced in a timely manner and without pre If you want to be treated as a person and not as a statistic go to Santa Monica BMW. If you want your car serviced in a timely manner and without pressure tactics and gimmickry, go to Santa Monica BMW. By the way, request Ceasar as your service advisor. More

Cesar Pleitez was 5 stars as always! He kept me well informed on the status of my vehicle and was very responsive and helpful with all of my questions. He kept me well informed on the status of my vehicle and was very responsive and helpful with all of my questions. More

Always professional. I only wish service was less expensive so I could get all my work done here. My car is no longer under warranty and service is important to me. I' I only wish service was less expensive so I could get all my work done here. My car is no longer under warranty and service is important to me. I'm a senior on a fixed income, and intend to keep my vehicle. I have my car serviced and repaired regularly, and still have low mileage (69,000) considering it's a 2006 330i. More

Efficient, friendly, communicates, car was done on time, kept me informed. Transparent, got the job done! kept me informed. Transparent, got the job done! More

The customer service was good but I did not get a status update call as promised. Also, the 3-hour estimated repair took 7 hours to complete. update call as promised. Also, the 3-hour estimated repair took 7 hours to complete. More