Santa Monica BMW

Unprofessional. Go elsewhere! I grudgingly took my X5 in for a standard service (I've never had a pleasant interaction with this service center) and left a few items in the glove c I grudgingly took my X5 in for a standard service (I've never had a pleasant interaction with this service center) and left a few items in the glove compartment. I picked my car back up that night, and it wasn't until the next morning that I realized by sunglasses had been stolen out of the glove compartment. I immediately reached out to my service representative who then said I'd need to "take up my complaint" with his manager, Jeffrey. I contacted and left Jeffrey a voicemail. While he did return my call later that day to tell me he'd look into it, it has now been 2 weeks (and 4 unanswered calls) with radio-silence on their end. While I'm upset about losing a pair of sunglasses, I'm irate at the unprofessionalism in which they have handled the situation. On so many levels, this is the worst dealer service department I've ever had to deal with. Next time I'll know to make the effort to take my car elsewhere. More

Great experience at Santa Monica BMW. Professional, focused, and attentive service. Ask for Andrew Halarewicz - very straight up guy and very knowledgeable about the at Santa Monica BMW. Professional, focused, and attentive service. Ask for Andrew Halarewicz - very straight up guy and very knowledgeable about the product. More

There is a reason this is the lowest rated BMW dealer! There is a reason this is the lowest rated BMW dealership in the US. I took my BMW in to because there was a small amount water leaking into the ca There is a reason this is the lowest rated BMW dealership in the US. I took my BMW in to because there was a small amount water leaking into the car via the sunroof. This is a common problem with BMWs (google bmw sunroof lawsuit) The reason for the leak was the water drain for the sunroof had become clogged. The standard procedure for unclogging the drain is to blow air thru the drain hole. BMW of Santa Monica informed me that they did blow air thru the drain hole, but could not unclog the drain. They said that I would need to pay $800+ dollars to have the sunroof removed/reinstalled to fix the problem. I refused to have them do this service. Since the car left Santa Monica BMW, MUCH more water leaks into the car every time it rains. Realizing that an attempt to unclog a drain makes the clogged drain problem worse DEFIES LOGIC, I took the car to another BMW specialist. They told me the problem was now worse because the hose that attaches to the drain hole at the top (and runs the water to a little nipple at the bottom of the car) had become detached at the top, near the sunroof drain. As a result, the vehicle was now flooding, instead of becoming just moist, every time it rained. In other words: Santa Monica BMW followed the recommended procedure to unclog a sunroof drain, which resulted in the drain hose becoming unattached. They LIED to me: it wasn't that they couldn't unclog the drain - it was the hose became unattached during their attempt to unclog the drain. Now they want to charge me for the repair. I will never bring my car into Santa Monica BMW again. More

Service Department I did have an issue with my car after it was serviced. However, the dealership did take care of it for me. On the plus side, they do offer a complimen I did have an issue with my car after it was serviced. However, the dealership did take care of it for me. On the plus side, they do offer a complimentary car wash with service and they do a great job. More

Air bag recall Took a while to get the airbag in and communications could have been better. However, once in, it was easy in and out and they washed the car! Took a while to get the airbag in and communications could have been better. However, once in, it was easy in and out and they washed the car! More

Looking for a new vehicle.. New to the city, looking for a specific model. The first call I made was to Santa Monica BMW and spoke to Landon Brown. He was extremely helpful, k New to the city, looking for a specific model. The first call I made was to Santa Monica BMW and spoke to Landon Brown. He was extremely helpful, knew exactly what I was looking for. Half the battle in dealing with salesmen is their personality. I will definitely drop in to see Landon and your vehicles, with expectations of a sale. More

Beware of Service The service dept is outrageous in their charges. Probably much safer to goto a reputable mechanic Wish one of the other dealerships was closer- wil The service dept is outrageous in their charges. Probably much safer to goto a reputable mechanic Wish one of the other dealerships was closer- will try next time More

Dishonest and way overpriced $450 for an oil change for a 2011 328 xdrive? Their own website lists an oil change and new filter at $79. Bill Evans, the SA, lied and claimed that I $450 for an oil change for a 2011 328 xdrive? Their own website lists an oil change and new filter at $79. Bill Evans, the SA, lied and claimed that I need to have a "scope" done anytime the car is serviced. This is not the case, and I explained that I didn't want the scope because it was already done 3k miles ago for the 60k service. He then refused to do any work on the car without doing the scope. I've always had my car serviced at BMW dealers and never had to pay more than $79 for an oil change and never had to have a scope every time I had a service. These guys are taking advantage of their customers and are pure xxxx More

Decrepit and disrespectful service staff I'm leasing a 2013 BMW M3 currently and unfortunately I got a flat tire out in Santa Monica while driving to a restaurant. I called BMW roadside assis I'm leasing a 2013 BMW M3 currently and unfortunately I got a flat tire out in Santa Monica while driving to a restaurant. I called BMW roadside assistance and they picked up my car within 30 min (awesome!). They towed it to the nearest towing lot since BMW was closed for the day. Next day the towering company towed my car to the Santa Monica BMW lot at 8am (awesome again!). While I was at work I called the dealership around 9am to make sure they know the car was there and that it would be taken care of. The receptionist said she would forward my message to the service advisor (Jason), I said no problem let me know what the situation is please. Two hours went by with no call so I call again and the receptionist said she will walk over and let Jason know I called, I said thank you I appreciate it. Another two hours go by and no call so I called them back to see what's going on and the receptionist says the same thing again. I say okay, can you please please forward my message to him since I also do need a loaner, she said okay. Long story short, I didn't get a call till about 6:30pm, 30min before they close. Jason calls me and says this exactly "hey what's up what's going on?" I said uhh my car has been at your lot the whole day and I haven't gotten a call from anyone. He says "oh, what kind of car is it, what's wrong with it..." I said "um okay. I have a flat tire and it needs to be replaced, I also need a loaner".. He said well we have given out all out all the loaners. I said "well that's why I called you guys 6 times to be proactive and get a loaner, also to strap on a new tire so I can be out of there that day".. He rudely replied "well.. Okay.. I can't do much for you right now, how would you like to move forward..." I said can you please put a new tire on my car or at least give me a quote on a new tire.." He said "what's your tire size.." I said I'm not EXACTLY sure can you please go take a look for me.. He said I can't (even though the car is right there. He also said he will have a tech look at it tomorrow and give me a call. I said no, can I at least get a quote.. He said no i cannot go look at your tire size right now. At that point I escalated this to the manager and he didn't pick up the phone once, he didn't respond to my voice main or phone calls, even the next day. So I was forced to tow my car to a tire shop near by and get my tire replaced. I didn't even get a call back from anyone at the dealership a day after or even a week after. I've also read similar reviews about this place on other websites. Never again. More

Purchase of a BMW from xxxx I went to the BMW Dealership in Santa Monica last Sunday to look into leasing two BMW's. 328 and X6 A salesman approached me and I asked him if he w I went to the BMW Dealership in Santa Monica last Sunday to look into leasing two BMW's. 328 and X6 A salesman approached me and I asked him if he works here. He said "some times". Jokingly, I asked him if today if the day that he works at the dealership . To my surprise he said " depends on what you want " . I responded that I am looking to get two cars 328 and x6. He told me you want to jump from 300 series to X6? I firmly responded this time "sir, I am looking to get two cars".....he said wait and he left. After waiting 10 minutes, I went in the showroom and he was sitting and having a chat with the receptionist. He looked at me and he says i told you to wait. At this time I got upset and asked him why he has an attitude. You don't believe what he answered.... This guy tells me he always has an attitude good or bad , he has an attitude. So I left immediately and told them I am not going back there again. BTW, I called the manger after the incident and he said he will call me which he never did. I knew that this dealership sucks in customer service and so on. But one of my friends told me that the dealership is aware of their bad reputation and they are trying to reverse this reputation. Well, they have a long way and difficult task on their hand with the people who work their. Not that I will not go back there again, I will tell every body who asks me not to shop at this dealership. They have already lost 3 sales so far and more will be lost. Getting a new car is supposed to be fun but they make it very stressful. More