Santa Monica BMW

Great service and communication, quick and responsive, communicate well on text messages and videos and comment which I like as customer. communicate well on text messages and videos and comment which I like as customer. More

Excellent service all around. I think my service advisor was Cesar. Thank you very much! I think my service advisor was Cesar. Thank you very much! More

I came by at the end of the day to get two issues resolved -- a tire problem and help with inputting my 6 phone numbers into the autodial system in my car. The tire problem was handled but no one he resolved -- a tire problem and help with inputting my 6 phone numbers into the autodial system in my car. The tire problem was handled but no one helped with the autodial system. After sitting there for 15 minutes with no help and no communication, I just left. Very frustrating -- as least someone could have told me that the techs were gone for the day -- or something - - but nothing. More

It seems like they rushed through the repair and/or the mechanic doesn't know what he was doing as the service was incomplete. They forgot to connect the turbo intercooler pipes, didn't reset the oil ligh mechanic doesn't know what he was doing as the service was incomplete. They forgot to connect the turbo intercooler pipes, didn't reset the oil light, and claimed the crack memory buttons on the radio was due to scratches, thus not covered by warranty. The radio memory buttons were replaced last service for being cracked. I drove the car a total of 200 miles since then, and never used the buttons. BMW Santa Monica is probably one of the worse dealerships in California. More

Manfred has been professional, knowledgeable and fantastic overall - with the topnotch mechanic staff, I have been very satisfied with the service at Santa Monica BMW! fantastic overall - with the topnotch mechanic staff, I have been very satisfied with the service at Santa Monica BMW! More

Manfred was very helpful with getting all of my service needs met. Jimmy, the shop foreman, took time to check out an unusual noise, and Danny, the service manager, coordinated a loaner car. Great work a needs met. Jimmy, the shop foreman, took time to check out an unusual noise, and Danny, the service manager, coordinated a loaner car. Great work all around is much appreciated! More

The car was supposed to be ready for the drive around with a shop manager, because I continue to have problems with the transmission. The car was not ready. There were two other people there that did not with a shop manager, because I continue to have problems with the transmission. The car was not ready. There were two other people there that did not have their cars ready either. So I didn’t get the drive-through. Obviously they hadn’t throughout the whole process through because they brought the car up dirty and without gas in it when I had brought their car back with a full tank as opposed to 3/4.unbelievable, every time there is a Snafu - some small thing that’s irritating that they don’t do right . More

It’s always something they never do the right thing there’s always something that screwed up or not done properly when delivering the car there’s always something that screwed up or not done properly when delivering the car More

Manfred is super helpful as ever! Switched to SM BMW from South Bay because of him! Switched to SM BMW from South Bay because of him! More

Excellent service Helpful Much nicer than the Dealer in Sherman Oaks ! Efficient Took the time to explain and answer questions in Sherman Oaks ! Efficient Took the time to explain and answer questions More