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Santa Monica BMW
Santa Monica, CA
1,635 Reviews
About Santa Monica BMW
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Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,635 reviews
January 27, 2023
I had a problem with my Convertible top on my M8, my service advisor Chris went above and beyond, per usual, to not only take care of a difficult issue but also keep me in the loop. It is a please work service advisor Chris went above and beyond, per usual, to not only take care of a difficult issue but also keep me in the loop. It is a please working with this dealership. More
by ERICDERIAN
Verified CustomerEmployees Worked With
January 27, 2023
Cesar was the absolute best. He talked me through every problem and issue and was patient to hear my concerns. THANK YOU! He talked me through every problem and issue and was patient to hear my concerns. THANK YOU! More
by JGMARCUS
Employees Worked With
January 25, 2023
Excellent customer service. Thomas went above and beyond personally delivering my new vehicle. Over all the entire team at Santa Monica BMW was great. Thomas went above and beyond personally delivering my new vehicle. Over all the entire team at Santa Monica BMW was great. More
by ALEX@SMBMW.COM
January 25, 2023
Appointments should be taken in order of your appointment time. So if the 8:30am appointment arrives at 7:55am they should not been taken before the 8:00am appointment. If you do that what is the point of time. So if the 8:30am appointment arrives at 7:55am they should not been taken before the 8:00am appointment. If you do that what is the point of appointments. Also, we requested a tire check service as the monitor indicated tires were low. The invoice said the work was done and when vehicle was picked up, turns out it was not done. Had to take the care to a service station to fill up the tires. This is basic customer service, even the person bringing the car to the customer pickup area could see the error/warning message and did nothing. More
by JANETFROSE
Employees Worked With
January 25, 2023
Nothing but the pros that know what they’re doing. Thanks guys I still have something for you Guys❗️ Thanks guys I still have something for you Guys❗️ More
by REGGIET18
January 25, 2023
Caesar was amazing and very helpful. He was super pleasant and answered all my questions. And the service went smoothly as well. He was super pleasant and answered all my questions. And the service went smoothly as well. More
by DHSPINELLI
January 23, 2023
Upon initial inspection, tech did not notice (or removed) missing lug nuts on front right wheel and reported nothing found. My wife had to insist the vehicle be re-checked and missing lug nuts were found. missing lug nuts on front right wheel and reported nothing found. My wife had to insist the vehicle be re-checked and missing lug nuts were found. BTW - the only repair center that has worked on this vehicle is SM BMW thus leading to my conclusion that the lug nuts were not properly torqued during the last visit. This has shaken my confidence in your capabilities and also leads me to wonder if this has been properly repaired. Very disappointing. More
by MJBADAR
Employees Worked With
