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Santa Monica BMW
Santa Monica, CA
1,635 Reviews
About Santa Monica BMW
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Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,635 reviews
February 16, 2023
Good service. Love the video a customer gets from the service issue. Nice and knowledgeable people who work at Santa Monica BMW service dept. Love the video a customer gets from the service issue. Nice and knowledgeable people who work at Santa Monica BMW service dept. More
by ROBINARMANDPOUR
Verified CustomerEmployees Worked With
February 15, 2023
Easy drop off process. Fast same day service. I Love the video analysis sent by text Fast same day service. I Love the video analysis sent by text More
by KRIS.PARKS
Employees Worked With
February 15, 2023
Quick and courteous service delivered on time and to the estimate. We waited in the customer lounge which was clean and comfortable estimate. We waited in the customer lounge which was clean and comfortable More
by PNERGER
February 15, 2023
Great Service! Brett and Henry were excellent. Made the process simple and easy. Would buy again Brett and Henry were excellent. Made the process simple and easy. Would buy again More
by BRAD.SERKIN
February 14, 2023
I have worked with BMW dealers in SoCal for more than 20 years, and I have never seen such a failure. The maintenance service was done. I have further done with the cashier, who specifically indicated years, and I have never seen such a failure. The maintenance service was done. I have further done with the cashier, who specifically indicated that the car will be pulled over in 7-8 minutes. As it turned out, I waited for 20 minutes and saw nothing for me. I then asked Chris who kindly pushed it for me. Ah, because it was lunch time. But it wasn't lunch time when I started waiting in the first place. Then after another 15 minutes, I got a guy who approached me asking I needed a car wash before I get the car. Then there was another 20 minutes of wait. Finally! What is the SOP at your dealership? More
by CEDRIC.CHOU
Employees Worked With
February 14, 2023
The team was friendly and professional. Would recommend but there are opportunities for improvement. Couple of pieces of feedback: 1) Asked for value service that was offered, the qu Would recommend but there are opportunities for improvement. Couple of pieces of feedback: 1) Asked for value service that was offered, the quote I received was higher and had to push for the value service. 2) Condition based service said I needed to replace other things (spark plugs, filters, etc.) which after checking with a couple of other centers would not have been necessary due to the low milage. Not knowing at the time, spent $600 more than was needed. 3) Process is pretty inefficient, there are separate people for every single step with wait times. The process of check-in until I had my loaner took almost 40 minutes which seems unnecessary. More
by MK
Employees Worked With
kristen; loaner person; service center
February 14, 2023
I always have trouble getting someone to call me back after an appointment. I have had trouble beforehand getting an appointment. after an appointment. I have had trouble beforehand getting an appointment. More
by PEGASUS1133
Employees Worked With
Souza-- was great after calling a 2nd time to schedule an appointment .
February 13, 2023
no surprises. straightforward quoting and explanation of what was going to happen. texting when the vehicle was ready and sending an uber to pick me up to get it straightforward quoting and explanation of what was going to happen. texting when the vehicle was ready and sending an uber to pick me up to get it is such a nice touch. makes the whole process seamless. More
by jens
Employees Worked With
Manfred Guzman
February 12, 2023
My experience was great, Pablo was my service consultant, he was very knowledgeable helpful and answered my questions. he was very knowledgeable helpful and answered my questions. More
by jovitavigg
Employees Worked With
I have not encountered anyone else other than Pablo and the cashier
