Santa Monica BMW

This was the worst car buying experience I have ever had. I understand that the dealer is not in the business of making friends but it was completely clear they were trying to get every penny they could from I understand that the dealer is not in the business of making friends but it was completely clear they were trying to get every penny they could from me. The day I bought my 2023 BMW X5 45e, the salesperson told me this car doesn't come with a tow hitch but I could get the regular X5's tow hitch and have it installed by their service department after I pay for it with the salesperson's discount. The very next day when I called to make an appointment to have LoJack installed (not sure why LoJack wasn't already installed), the service department told me they don't do tow hitch installations for my vehicle. The salesperson called me to say that I could come in and buy a regular X5 tow hitch with their discount and have it installed some place else. When I arrived for my LoJack installation appointment, the service department said they can install the tow hitch for the X5 45e but it will cost nearly $4000. And, there's no salesperson discount. A cross town dealer said they will install the factory tow hitch for my X5 45e for $1100. When my wife bought her BMW at a cross town dealership she was given a thank you gift ($25 Starbucks gift card and chocolates) for her purchase. I asked for a $20 car care kit and they told me to pay for it myself. And, I didn't get a thank you gift after spending a considerable amount of money with them. All of my friends own BMW's and are looking to upgrade especially after seeing my new X5. How likely do you think I am to recommend this dealer to my friends? As about as likely as the number of stars as this rating minus one. More

It was really hard to get the service rep to return phone calls and clarify what work was done. calls and clarify what work was done. More

My radio has a problem can not get AM tech help from BMW concierge did not help Manfred was great..so helpful BMW concierge did not help Manfred was great..so helpful More

The absolute worst service; incompetent, rude and dishonest. Makes me regret purchasing a BMW. Next time I'll buy another brand of car. dishonest. Makes me regret purchasing a BMW. Next time I'll buy another brand of car. More

Service advisor Chris is friendly and competent , work was done on time and slightly below estimate, basically no issues which is great! was done on time and slightly below estimate, basically no issues which is great! More

I am not using SM BMW anymore. Pablo Pedia is a disaster in customer service. He is inconsiderate, does not return calls and is generally rude. My vehicle was held there for 6 w Pablo Pedia is a disaster in customer service. He is inconsiderate, does not return calls and is generally rude. My vehicle was held there for 6 weeks and never once was there any follow up from him, I always had to call him multiple times to get him to respond. I am in contact with BMW of North America on this issue. More

service advisor Pablo is great to work with he explains in detail and is very knowledgeable it's been a pleasure working with him and the crew at SM BMW in detail and is very knowledgeable it's been a pleasure working with him and the crew at SM BMW More

Facility is clean, people are courteous, staff is knowledgeable regarding the vehicle. Car was delivered when promised. Service Advisor, Chris Myers, is great. knowledgeable regarding the vehicle. Car was delivered when promised. Service Advisor, Chris Myers, is great. More

Service was excellent. Prompt, friendly, reliable and professional. Everyone was helpful from beginning to end. Prompt, friendly, reliable and professional. Everyone was helpful from beginning to end. More

Always an awesome experience! Manfred is a knowledgeable service advisor who provides great customer service. A+ Manfred is a knowledgeable service advisor who provides great customer service. A+ More