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Santa Monica BMW
Santa Monica, CA
1,636 Reviews
About Santa Monica BMW
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Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,636 reviews
March 18, 2023
We have had a few problems with the dealership service - I had a flat and they replaced it, but they didn’t reset the automatic tire pressure monitor so I had to return and ask them to do it. Also, I now se I had a flat and they replaced it, but they didn’t reset the automatic tire pressure monitor so I had to return and ask them to do it. Also, I now see they replaced the tire with a different brand than the other three. Very disappointing if there is no inventory to replace with the same time (this is a new car), but they didn’t tell me they did this (pretty bad). Finally, I need to tell you that the engineering/design of the i4 key is horrible (three pieces, when you separate the valet portion the metal insert falls out (my wife and I both lost them!). I will say the service department (and particularly the manager) was flabbergasted and they said they were writing engineering with the issue. They were quite nice/fun/attentive to this problem, which I appreciated. More
by BLISCHAK1
Verified CustomerEmployees Worked With
Not sure
March 18, 2023
Pablo, Cesar, The Scottsman, Gilbert and the rest of the Santa Monica BMW Team were excellent in addressing my immediate cocerns and providing best options! Santa Monica BMW Team were excellent in addressing my immediate cocerns and providing best options! More
by SKYLORHQ
Employees Worked With
Pablo Panilla
March 18, 2023
They are always over crowded, the reps, uber/loaner scheduler or the cashiers usually has not idea of what's being done to your car. Both the service rep and the cashier has no idea what was the recall scheduler or the cashiers usually has not idea of what's being done to your car. Both the service rep and the cashier has no idea what was the recall on what kinds change or how long it was going to take. They are focussed on selling us cars not after sales services, sad. More
by manojkhani
Employees Worked With
Chris
March 18, 2023
Excellent service all around from parts department ( Lando) and service ( Pablo) and service manager Caesar and Danny and the entire dealership staff members ( Porter’s and Uber rep) as well. Lando) and service ( Pablo) and service manager Caesar and Danny and the entire dealership staff members ( Porter’s and Uber rep) as well. More
by GDBY12
Employees Worked With
Other Employees :
Lando (Parts) , Pablo and Ceasar ( Service Advisor)
March 17, 2023
Had to call 5x to have someone assigned to car. No call received to review work when complete. Didn’t wash the car when done. They also Changed mirrors and seat locations. No call received to review work when complete. Didn’t wash the car when done. They also Changed mirrors and seat locations. More
by JSCHURGIN
Employees Worked With
March 16, 2023
Price is high, but I had very good service from Chris, who kept me informed on the progress of the service. who kept me informed on the progress of the service. More
by osterholt.debbie
Employees Worked With
March 16, 2023
Best customer service and speedy service. My car was delivered clean and all work was explained to me. My car was delivered clean and all work was explained to me. More
by DOUG97
