Santa Monica BMW

Very questionable service department . ... there was never a leak seen in my garage, yet, when I took my car in, they sent me a video showing that there was a leak. ... there was never a leak seen in my garage, yet, when I took my car in, they sent me a video showing that there was a leak. More

Didn’t fix one issue. Scheduled remediation appointment for following business day. Dealer had no record of making appointment with me despite telling me I was all set fo Scheduled remediation appointment for following business day. Dealer had no record of making appointment with me despite telling me I was all set for 1 pm. Said they were too busy to talk to me. Never responded to follow up text asking how urgent the issue was (indicator light was on) More

Everyone at Santa Monica BMW is wonderful! My service technician, Manfred, was helpful in helping me decide to just trade in my old car and get a new car. Adam helped me choose the most beauti My service technician, Manfred, was helpful in helping me decide to just trade in my old car and get a new car. Adam helped me choose the most beautiful car! And this is the first time I am using a plug in hybrid so I am very excited to see how much gas I will save! More

Manfred/service tech was helpful in dealing w/the warranty repair and keeping me updated. The Loaner coordinator desk was not a good experience. The "coordinator" had my name and # for 2+ days and warranty repair and keeping me updated. The Loaner coordinator desk was not a good experience. The "coordinator" had my name and # for 2+ days and didn't bother to contact me. I finally left him a voicemail on day 3 and never rec'd a callback. If no loaners, I can deal with it but have the courtesy of returning the ph call to tell me either way. Friends who bought competing "luxury" vehicles (MB, Genesis, audi etc) the last few years tell me they have yet to experience an issue obtaining loaners during service appts and my car was in their shop for 4 days. More

Great customer service. Great communication. On time and prompt. I am so satisfied with the whole process. Great communication. On time and prompt. I am so satisfied with the whole process. More

There is usually someone there to greet you when you arrive. I am checked in quickly, and the loaner car is ready a few minutes after the paperwork is completed. Cesar communicates any issues and when arrive. I am checked in quickly, and the loaner car is ready a few minutes after the paperwork is completed. Cesar communicates any issues and when my car is ready. Perfect for me. More

Very unprofessional employees on the checking in entrance I don’t know exactly what’s the reason of the actitud of them not friendly at all I don’t know exactly what’s the reason of the actitud of them not friendly at all More

My service advisor, Pablo, was a joy to work with. And I enjoyed having the option of a loaner car. And I enjoyed having the option of a loaner car. More

Chris is always impressively knowledgeable, helpful and friendly. Everyone from service, parts, reception, cashier, loaner person, lot people, et al are great. friendly. Everyone from service, parts, reception, cashier, loaner person, lot people, et al are great. More

Everyone was great the manager Kevin in service was exceptional and very helpful! I have a M340! exceptional and very helpful! I have a M340! More