Santa Monica BMW

Alex and his team were once again above and beyond to make my repair smooth and fast. can't wait to use them again make my repair smooth and fast. can't wait to use them again More

Left my car for over seven days for diagnosis with no diagnosis. No call back from service manager. Most probably a problem that was supposed to be fixed on the last time my car was in the shop. diagnosis. No call back from service manager. Most probably a problem that was supposed to be fixed on the last time my car was in the shop. More

I was not happy that the first time I made an appointment, no one bothered to tell me I would need to leave my car for 2 days, so I went down there for nothing. So, make an appointment with a lon appointment, no one bothered to tell me I would need to leave my car for 2 days, so I went down there for nothing. So, make an appointment with a loner car. Things were good for about a week and then, the SAME problem happened....my coolant was leaking, so I had to take my car in again, having to wait another week to get my car in. Turns out the mechanic did a crappy job the first time and only looked at one hose. I was very irrigated I was still dealing with this. Then, when I finally went to pick up my car, it took over 15 minutes to get it to me. I was really tired of wasting my time. More

BMW Santa Monica and Cristal Pablo took great care of me and my car after I had trouble with one of my tires/wheels. and my car after I had trouble with one of my tires/wheels. More

I received excellent customer service and great communication regarding my six thousand miles oil service and inspection. communication regarding my six thousand miles oil service and inspection. More

They dented my hood and are accepting no responsibility. Not what I would expect from a BMW dealer. Not what I would expect from a BMW dealer. More

I have bought 3 BMW'S from this dealership ,very satisfied with the level of customer relations and service satisfied with the level of customer relations and service More

They said my car would be ready @ 1:30 --- then told me 7pm. That's a big difference. 7pm. That's a big difference. More

Right on time. No ride back to my house except a $15 charge. Cheaper and more timely for me to use UBER. No ride back to my house except a $15 charge. Cheaper and more timely for me to use UBER. More

I took my car in on 9/6 at 7:30am for 2 rear tire replacement and wheel alignment. I was told that the car can be picked up that day. I inquired a few times but the service advisor did not respond replacement and wheel alignment. I was told that the car can be picked up that day. I inquired a few times but the service advisor did not respond until ~5pm letting me know that there was a backup with wheel alignment machine and that the car will be ready next day. I called a few times on 9/7. Service desk finally answered and said they will call me back with the time when the car will be ready for pick up. I never received a call back and in the meantime, I kept calling the service desk and they would route me to voicemail. I did not have my car for the entire weekend. On 9/9, I called the service multiple times and they did not answer my call. I left a voicemail stating that if the car was not ready, I would show up at 1pm to get a refund for the tires which I had already paid for and take my car back. I received a text at 2pm that my car was ready for pick up. Noone called me back to explain. In addition, I asked another BMW service people as to why I needed new tires when my car had only 12,000 miles as the Santa Monica BMW told me that I needed to replace the tires during my oil change. They told me that I did not and the tires could last over 50,000 miles and that I have been scammed. I was also told that Santa Monica BMW has scammed many other customers and they have stopped bringing their car for service. I was trying to loyal as I purchased my car at that dealership. I will be writing letters to executives at BMW North America with complaints about the dealership as I have many high level contacts within the organization. More