Santa Monica BMW

Knowledgeable, deal with car problems properly. Explain what went wrong and why they did for what they did. Explain what went wrong and why they did for what they did. More

Quick appointment and fast service. I had a tire replaced. While the work seems to have been completed well the didn’t finish resetting the car’s computer, so I had to fumble through th I had a tire replaced. While the work seems to have been completed well the didn’t finish resetting the car’s computer, so I had to fumble through that myself More

They are generally responsive and were able to accommodate a same-day oil change. They do have a tendency towards aggressive upselling …just make sure you clearly say no to things you don’t want accommodate a same-day oil change. They do have a tendency towards aggressive upselling …just make sure you clearly say no to things you don’t want. More

Great service fixing an issue that was just out of warranty. It’s all working now. warranty. It’s all working now. More

I had a great deal of trouble getting through to the service department and finally decided to take a chance and drive in without an appointment. Chris took wonderful care of me and squeezed me in to ma service department and finally decided to take a chance and drive in without an appointment. Chris took wonderful care of me and squeezed me in to make up for it. He then made sure I got Uber to take me home and pick me up. Thank you for a wonderful result. More

Horrible. Came in with no appointment because I got a flat tire out of no where and live near by and thought it was the best solution to drive there before my Came in with no appointment because I got a flat tire out of no where and live near by and thought it was the best solution to drive there before my tire loses all the air. But the entire experiment was horrible. The sales person I worked with was not pleasant at all. He was rude and disrespectful to me and as a longtime customer of BMW I was very upset. They did not take any photos or videos when I asked them to check under the car after replacing the flat tire and they had time considering I had to wait a full day for the tire to come in and left my car there. They said the wheel was bent and recommended a new rim but then followed up on the sheet saying I declined at this time for new rim….. I was never called about the bent of the wheel, so how could I have declined? I actually had to call to see when my car would be ready and had to leave a voicemail and got no reply or call back. It had to take me to walk over and ask if my car was ready. Then the manager, who by the way was the only positive to this experience lifted my car back up and checked himself stating he is unsure why they recommended a new rim when it was fine. They also didn’t do an adjustment which is weird when you replace a tire. More

I was well treated immediately at the service centre. My problem was solved. Thank you. My problem was solved. Thank you. More

They always go out of their way to make sure your experience is top notch. experience is top notch. More

Watched The Service Guy Scrape My Carbon Fiber Splitter While Coming Out Of The Service Area, He Didn’t Even Apologize Or Acknowledge It, Just Looked Embarrassed & Walked Away. While Coming Out Of The Service Area, He Didn’t Even Apologize Or Acknowledge It, Just Looked Embarrassed & Walked Away. More

Brought in car at 10AM for a simple oil change and air in tires and they said it would be ready at 3PM. But didn't hear back. I waited until 5PM to go check on it and they said it's almost ready. It took the tires and they said it would be ready at 3PM. But didn't hear back. I waited until 5PM to go check on it and they said it's almost ready. It took them more than 30 min to bring the car out. When I was about to drive away, I noticed that the change oil light was still on and the tire pressure was still on so I had to come back for them to reset it. Always a poor customer service job every time I bring it in there. More