Santa Monica BMW

My Service Associate is MANFRED GUZMAN. I've been with him since 2013 and have always leased BMWs. WIth the recent rains in California, the state is having issues with large potholes (som I've been with him since 2013 and have always leased BMWs. WIth the recent rains in California, the state is having issues with large potholes (some the size of a car tire's radius) and my front right side tire was ruined. The wheel also is damaged. There are shortages of tires but Manfred was able to find a new replacement tire that was at the dealership. He took charge of everything, showed me where the damage was once the car was lifted up and I returned the following morning to pic up the car. I plan to file a claim with LA County since this has been an issue throughout the state. Manfred really helps his customers and I can't say enough about him! More

Excellent customer service! Professional and most importantly found the problem explained what the problem was and fixed it. Professional and most importantly found the problem explained what the problem was and fixed it. More

The service advisor is friendly and he is knowledgeable and very respectful of me. He reminds me of next service and very respectful of me. He reminds me of next service More

I had 2 visits over 2 weeks due to parts needing to be ordered. The first visit was pretty bad …the cashier, the parts dept and the service manager were all disinterested in customer service. While waitin ordered. The first visit was pretty bad …the cashier, the parts dept and the service manager were all disinterested in customer service. While waiting for my car, I waited about 20 minutes before I noticed my car was still sitting on the shop floor with no one knowing anything about it. Finally, I had to call the service mgr to step in and get the status. Another 10 minutes passed before my car was returned to me. The apathy and lack of interest and customer service was overwhelming. The return visit was somewhat better. However, I’m not sure why it was necessary to leave my car for 2 days each visit when I had an appointment. Thanks for listening. More

Willie was very helpful and a delight to work with. Osama was professional and I enjoyed working with him as well. Osama was professional and I enjoyed working with him as well. More

Very bad service, no one pics up the phone, hustle to have an appointment, no follow up with the customer have an appointment, no follow up with the customer More

Bill Evans has taken excellent care of our family's BMWs for many years. He is communicative and efficient. We appreciate his professionalism and his kindness. for many years. He is communicative and efficient. We appreciate his professionalism and his kindness. More

Very responsive and helpful. I hit a pothole and ruined a tire. They had the correct size available and fit me into the schedule. I hit a pothole and ruined a tire. They had the correct size available and fit me into the schedule. More

Explained to me what needed to be done in simple language and made it very easy for me. I have bought 2 cars from this dealership and would go anywhere else. and made it very easy for me. I have bought 2 cars from this dealership and would go anywhere else. More

Pablo Penilla always provides great customer service. It is always a great, fast and detailed service. It is always a great, fast and detailed service. More