Santa Monica BMW

service excellent, including carwash. but suggestions to do unnecessary work was not appreciated. it happens ever time. but suggestions to do unnecessary work was not appreciated. it happens ever time. More

We bought the car at Beverly Hills BMW but from now on we will be servicing at Santa Monica BMW. Thanks for an easy day. Ira will be servicing at Santa Monica BMW. Thanks for an easy day. Ira More

My service provider Cristal is fabulous as was the diagnostic technician that worked on my car. Please put a complimentary note in each of their files. diagnostic technician that worked on my car. Please put a complimentary note in each of their files. More

The experience was easy as the staff was organized and efficient. I would highly recommend BMW—Santa Monica! efficient. I would highly recommend BMW—Santa Monica! More

I’m grateful as I ran over a tree on freeway puncturing my front tire. I went to Santa Monica BMW location. Luckily they had a replacement tire. With that said, I have a strange noise now upon driving. Not my front tire. I went to Santa Monica BMW location. Luckily they had a replacement tire. With that said, I have a strange noise now upon driving. Not sure it is balanced? Can I have someone check out? More

Service Advisor Chris did not even do the bare minimum to provide service & communicate. He did not ensure thorough completion of nor convey accurate results of major service covered under extended service a provide service & communicate. He did not ensure thorough completion of nor convey accurate results of major service covered under extended service agreement; passed me off to another advisor who clearly couldn’t care less & didn’t provide any information at the end of the day when I was briefly texted that my car was ready to pick up & when it was too late to arrange an Uber to come back to BMW. When I did come back the very next morning to try to speak with someone, both Advisors were off that day. Consequently, I had to speak with mechanics on my own to get necessary information, have covered part ordered, then bring car back to complete service with a much more helpful advisor, Manfred. Lando in Parts was extremely kind, helpful & personally followed through with me, which made the whole experience tolerable. With the exception of Lando & Manfred, Santa Monica BMW Service deserves its terrible reputation. More

Ceaser and Jose were extremely helpful and professional! ! I've been to this location a couple of times and found my experiences to be decent. Whereas, my most recent visit was the best I have had. Ceaser li ! I've been to this location a couple of times and found my experiences to be decent. Whereas, my most recent visit was the best I have had. Ceaser listened to my concerns and made it his mission to fix my problem. The Mechanic Foreman, Jose, was a delight and accommodating as well. They both made me experience wonderful and fixed the issue with my car. Thank you Ceaser and Jose!! More

Quoted an insane price for a repair that was entirely not needed. I am so disappointed and feel as if I was lied to. needed. I am so disappointed and feel as if I was lied to. More

Mannford was super fantastic in his service and telling me what he recommended. The estimate was a bit high, and that’s why I initially did not go forward with further action. me what he recommended. The estimate was a bit high, and that’s why I initially did not go forward with further action. More

You tried to charge me $700+ plus for a batter install which is absurd and when I got a third opinion on the issue with my car no one agreed with the mechanics at your shop. which is absurd and when I got a third opinion on the issue with my car no one agreed with the mechanics at your shop. More