Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Santa Monica BMW
Santa Monica, CA
1,755 Reviews
About Santa Monica BMW
New BMW Inventory
Finance Center
Contact Us
Welcome to Your BMW Dealer in Santa Monica
Ready to get behind the wheel of a smooth, sharp, and performance-driven BMW? Then we’re here to help you at Santa Monica BMW. The moment you enter our dealership, our staff puts you and your needs first. We always work our hardest to ensure we find the vehicle of your dreams, answer all questions you have, and ensure you leave our dealership feeling like a member of our family.
At Santa Monica BMW, we’re also here to answer all your financing questions. We’ll even help you find the right ride for the right price. When it’s time for auto repairs and maintenance, our service center stands ready for anything that pops up. Visit us today and test drive any vehicles that stand out to you, and feel how each ride will elevate your cruises, commutes, and adventures.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,755 reviews
Verified Customer
July 01, 2023
Entire experience was exceptional. Greeted quickly and courteously by all concerned throughout, from arrival with my BMW, processing by service advisor Pablo, and arranging for loane Greeted quickly and courteously by all concerned throughout, from arrival with my BMW, processing by service advisor Pablo, and arranging for loaner car by Edewin. The service on my car was completed more quickly than expected. More
by RJSESTILI
Employees Worked With
Pablo Penilla - Service Advisor.
June 30, 2023
Service disconnect, inconsistent information, poor leadership, head games, nasty female uber employee, physical and verbal aggression under dealership cameras, inconsistent contradictory forgetful com leadership, head games, nasty female uber employee, physical and verbal aggression under dealership cameras, inconsistent contradictory forgetful communication, corporate agreed service put customer/my safety at risk , "customer not an employee" opening hoods to "check coolant " directed to do, a liability issue, by foreman in service, poor inconsistent education on water pump issues. More
by JVANHAM38
June 29, 2023
Chris is diligent and thorough. I’ve brought my car in for the same issue at least 4 times but he has kept on top of the issue. I highly recommend this dealership and service team. I’ve brought my car in for the same issue at least 4 times but he has kept on top of the issue. I highly recommend this dealership and service team. More
by JKBODYWORKS
Employees Worked With
June 29, 2023
My service advisor was very helpful and attentive. They got the job done in a timely manner and their service was amazing. Cesar my advisor was truly great! They got the job done in a timely manner and their service was amazing. Cesar my advisor was truly great! More
by TANAZJ
Employees Worked With
Ceasar
June 29, 2023
Car was fixed quickly! The only downside is the loaner car experience. Having to make an appt for a car then the daily limit on miles are very inconvenient! I do not live The only downside is the loaner car experience. Having to make an appt for a car then the daily limit on miles are very inconvenient! I do not live in SM so I lost miles just getting home & the my commute to DTLA…. 50 miles per day in LA is not realistic! And other BMW dealerships in area do not have this practice. More
by JESSAD024
Employees Worked With
Chris Myers
June 29, 2023
Very organized and efficient. I could do without the video from the technician unless there’s a problem he needs to discuss -waste of time in this case. I could do without the video from the technician unless there’s a problem he needs to discuss -waste of time in this case. More
by E.WHITESELL
Employees Worked With
Cristal
June 28, 2023
Extremely helpful booking the appointment and with explaining the assessment and with expediting the work. explaining the assessment and with expediting the work. More
by LESLIEQWILSON
