Santa Monica BMW

Prompt, efficient check-in. Posted with video on work in progress to explain the servicing needed. Checkout was a breeze. Excellent service start to finish. Posted with video on work in progress to explain the servicing needed. Checkout was a breeze. Excellent service start to finish. More

Always a great visit when with the Santa Monica BMW team. Excellent customer service. They really took the time to explain everything and understood what the best options are. I'm a happy customer! Excellent customer service. They really took the time to explain everything and understood what the best options are. I'm a happy customer! More

the waiting time was longer than expected due to short staffing. price is as expected high. otherwise good experience overall. staffing. price is as expected high. otherwise good experience overall. More

As always, wonderful service. Del and his team masterfully get it done. Thank you again. Del and his team masterfully get it done. Thank you again. More

Everyone was very professional. I will recommend BMW Santa Monica to all my friends and family. I will recommend BMW Santa Monica to all my friends and family. More

I recently had the pleasure of visiting the service department at BMW, and I cannot speak highly enough of the exceptional service I received. From the moment I entered the facility, I was greeted with department at BMW, and I cannot speak highly enough of the exceptional service I received. From the moment I entered the facility, I was greeted with professionalism and a warm welcome.Manfred who work at BMW's service department were knowledgeable and went above and beyond to ensure my needs were met. They took the time to listen to my concerns and provided me with detailed explanations of the work that needed to be done. I truly felt like I was in capable hands. The service itself was performed with the utmost precision and attention to detail. The technicians demonstrated their expertise and skill, leaving me confident in the quality of their work. Additionally, they completed the service in a timely manner, allowing me to get back on the road quickly. Furthermore, the service department Santa Monica BMW proved to be incredibly efficient and organized. The waiting area was clean and comfortable, providing a pleasant environment to wait in. The staff kept me updated on the progress of the service and ensured that I was well-informed throughout the entire process. Overall, I am extremely impressed with the service department at BMW. The level of professionalism, expertise, and customer care I experienced was truly exceptional. I highly recommend their service to anyone in need of automotive maintenance or repairs. Thank you, BMW, for providing such an outstanding experience. More

Caesar is friendly, professional and has great communication skills. We are extremely satisfied with the experience! communication skills. We are extremely satisfied with the experience! More

They fixed the main issue, but either caused or missed a headlight out that is going to be another headache. headlight out that is going to be another headache. More

Always a great experience at Santa Monica BMW! The entire team has you in good hands! The entire team has you in good hands! More

Manfred is polite, professional and honest. My loaner car was ready and waiting. I received excellent service, thanks to Manfred! My loaner car was ready and waiting. I received excellent service, thanks to Manfred! More