Santa Monica BMW

Best service manager (Cesar Pleitez) I have encountered at a BMW Service Site. He’s super helpful and personable. Service was top notch and got me out before the estimated time. at a BMW Service Site. He’s super helpful and personable. Service was top notch and got me out before the estimated time. More

Very organized and professional. Uber service is very convenient. I will have both bmws serviced there Uber service is very convenient. I will have both bmws serviced there More

Pablo Pnilla did his usual fabulous job. Service was rapid, for, and.excellent. I have no complaints. Service was rapid, for, and.excellent. I have no complaints. More

Worst customer service experience I’ve ever had! Expected a little more from a company that is supposed to be high class! Lol this location needs to be shut down Expected a little more from a company that is supposed to be high class! Lol this location needs to be shut down More

Always Excellent service and courtesy from Caesar Pleitez and all the staff members. No further comments. Pleitez and all the staff members. No further comments. More

My home dealer charges way less for the same service. I feel like I was ripped off. However Pablo my consultant was very understanding to my thoughts. $900 for oil change and filers come on now! I feel like I was ripped off. However Pablo my consultant was very understanding to my thoughts. $900 for oil change and filers come on now! More

Efficient and professional. They responded to my inquiries , they were and treated me with respect. They responded to my inquiries , they were and treated me with respect. More

Bill completed my service very timely. The text I received said my service was on another day when I thought it was Friday because when the appt was scheduled, I asked for Friday. I had n The text I received said my service was on another day when I thought it was Friday because when the appt was scheduled, I asked for Friday. I had not even realized it was incorrect. Bill still took me in. Thank you! More

The Modern Car Dealership Is All About Customer Experience - As Long As You're Not At Santa Monica BMW There’s no one way to design an auto dealership, but increasingly — driven by both manufact Experience - As Long As You're Not At Santa Monica BMW There’s no one way to design an auto dealership, but increasingly — driven by both manufacturer requirements and an ever-more-demanding clientele — newer stores boast a number of specific features, from spacious, drive-in service departments to comfortable, well-stocked lounges. At a time of fierce competition for business, dealers say these elements are necessary to attract buyers — and keep them coming back for service appointments. When people are waiting for a car, they’re waiting to leave: no one wants to spend any more time at a car dealership than they have to. Sometimes, it takes several hours to leave, such is the case with my appointment today (June 13, 2023). To that end, the customer lounge — for watching TV, for quietly doing business, coffee bar with free coffee, etc. – is just that: a customer lounge. Not an employee lounge, a customer lounge. Today, I politely requested a change to a different news station in the customer lounge at Santa Monica BMW, or to have the TV muted with subtitles (there is overhead music playing at a decent volume) and was declined this request by the receptionist: “The owner wants this channel (Fox News).” Notably, the owner (Dellis “Del” Montell Jr.) is not in the vicinity of the *customer* lounge to watch Fox News, yet his preferences overrule that of the paying customer. Shame on Santa Monica BMW for not considering a short-term customer request. The long-term consequence will be low ratings of the dealership in follow-up survey(s) via DealerRater, and a copy of this correspondence to BMW USA Customer Relations. Sincerely, Jason West More

I would return to Bmw of Santa Monica thanks to the help of Cesar. My car was there for several weeks, but finally after six attempts, they found what the problem was and they were very nice to me. I would of Cesar. My car was there for several weeks, but finally after six attempts, they found what the problem was and they were very nice to me. I would return to Santa Monica BMW Beverly, Hills BMW in century BMW could not correct the problem, but Santa Monica did I highly recommend them and sees her in the service department was great help More