Santa Monica BMW

great service overall. I like the videos provided by the mechanic to explain the problem I like the videos provided by the mechanic to explain the problem More

Santa Monica BMW has always been my preferred Service Center beginning with my 1999 BMW 3 Series. As I told Chris Myers after my recent auto service, every time I pick up my car after service, my car dr Center beginning with my 1999 BMW 3 Series. As I told Chris Myers after my recent auto service, every time I pick up my car after service, my car drives like it did when I first bought it!! I am not sure how they make that happen, but my BMW has better pick up and a smoother ride than it did when I dropped it off!!! Kudos to your service dept. More

I would give the dealership 6 stars if it was possible. From the moment you step in you’re greeted with a sincere welcome. I personally had interaction with 7 different service from staff members, all equ From the moment you step in you’re greeted with a sincere welcome. I personally had interaction with 7 different service from staff members, all equally effective in the communications department. Not to highlight one individual more than another, but my service rep Chris Myers was very knowledgeable and thorough with his explanation of services available to suit my car’s needs. I went in for one service and he talked me into additional, and much needed service. Customer experience alone was a bonus. Succinct communication, and most importantly, great service. The vehicle was was spotless when I picked it up. I’ve been to 9 dealerships in California and countless more back in New York, Santa Monica takes top prize. Don’t forget to ask to see the vintage typewriter keyboard. More

Great customer service. Very courteous and professional. Will go to any length to satisfy their customers Very courteous and professional. Will go to any length to satisfy their customers More

Excellent service but the price is high. They keep the customer updated and the repair quality is excellent. They keep the customer updated and the repair quality is excellent. More

Great service. Easy to schedule. My car was ready when promised. Nice loaner car. Good communication. Easy to schedule. My car was ready when promised. Nice loaner car. Good communication. More

Dealership is very unresponsive in providing updates on status of car, even on small projects. status of car, even on small projects. More

Always a great experience, 22 years with Chris Meyers! Loved the new iPad video to describe the service. Loved the new iPad video to describe the service. More

Ignored the reason I was there (lose bumper component, aka FACTORY DEFECT) and my car smelled like fast food when it was returned. I’m disappointed. But Rich remains awesome. aka FACTORY DEFECT) and my car smelled like fast food when it was returned. I’m disappointed. But Rich remains awesome. More

The drop-off and service went smooth, but picking up the car was a strange experience. They couldn't find my car key, so I couldn't drive home. I guess incidents like this happen and that's OK, but while I car was a strange experience. They couldn't find my car key, so I couldn't drive home. I guess incidents like this happen and that's OK, but while I was waiting, I didn't feel re-assured that they were going to find it before closing time. I was left staring into the blank while waiting, not knowing what to do, and not knowing who to talk to. I had to call my wife to bring the spare key so I can pick up the car. They eventually found the key and it was all good, but it was still an experience that could have been improved More