Santa Monica BMW

I came in with a difficult to diagnose rattle. The service foreman was extremely diligent in diagnosing the source and fixing it! So kudos to the service team. Only issue was that the communica The service foreman was extremely diligent in diagnosing the source and fixing it! So kudos to the service team. Only issue was that the communication with the service advisor was not as good as it could have been. Didn't get a call back when I inquired about the progress, and didn't respond to texts. But the most important thing was that my problem was solved and everyone couldn't have been nicer! More

I ordered a new M340 from the dealership, and they provided no markup, unlike other dealerships in the area. Fantastic service, fast and reliable people that work at this dealership. If you want to pu provided no markup, unlike other dealerships in the area. Fantastic service, fast and reliable people that work at this dealership. If you want to purchase any BMW I would recommend Santa Monica BMW. More

Excellent Service and Great Team of Service Technicians! Very helpful with all types of Auto Problems Very helpful with all types of Auto Problems More

Efficient and reliable service department. They are on time and keep you informed on what is going on with the service. They are on time and keep you informed on what is going on with the service. More

Every time I spoke to the service advisor (Manfred) I found out what he told me the call before was a lie. He makes ups stuff. I called the service manager (Danny Gonzolas?) 3 times and only got VM. I found out what he told me the call before was a lie. He makes ups stuff. I called the service manager (Danny Gonzolas?) 3 times and only got VM. I asked him to please call me back to discuss my car and he never once called me back. VERY POOR follow up and VERY adversarial when I suggested disconnecting the battery and reseting the fault codes to see if what they were getting was accurate. After a bunch back and forth and after approving and doing $4000+ worth of work - the advisor comes back to say by battery is bad. Who knows if I even needed the work performed and paid for??? More

Chris is always the best car repair person in the business . I would recommend him for anyone business . I would recommend him for anyone More

Was made aware of issues about MW Connected Drive, which I’ve always had previously and they helped fix the squeaky brake issue. They answered all my questions and even gave video updates of my service. I’ve always had previously and they helped fix the squeaky brake issue. They answered all my questions and even gave video updates of my service. More

my car was taken in on time and was ready at the time given! The staff was courteous and professional! I always enjoy my experience. given! The staff was courteous and professional! I always enjoy my experience. More

Professional and efficient dealership. Very helpful service advisor. Work was done as advised and on time. Very helpful service advisor. Work was done as advised and on time. More

I took my X7 for service there once they had it ready they complained about there BMW x5 which was a loaner car for a tiny scratch and they hit my brand new car and decided to not say nothing. Once we ma they complained about there BMW x5 which was a loaner car for a tiny scratch and they hit my brand new car and decided to not say nothing. Once we made a pit stop i noticed the big hit and then they said they did it coming out of their lot... if I wouldn't of had said anything or notice right away I'm sure they would've tried lying and saying they didn't do it. More