Sansone Mazda

I was in the market for a manual Mazda3. I tried a few other dealers and had bad experiences and found very few options to choose from. I came to Sansone Mazda and Chris Caramucci helped me out. They had other dealers and had bad experiences and found very few options to choose from. I came to Sansone Mazda and Chris Caramucci helped me out. They had 5 or 6 vehicles on the lot to choose from. I found the car I wanted and after some mild negotiating, I got a fair price. Walter Donnelly, the manager, came out during the negotiations. Chris and Walter were neither pushy or rude.. two traits I had become accustomed to from my other car-buying experiences. They were friendly, fair, and motivated to make a deal. Even the so-called "dreaded" finance room encounter was not bad at all. Susan was incredibly friendly and just gave a quick pitch for their extended warranty. One good thing to keep in mind about these guys.. Since they are an auto mall, they seem more willing to give fair prices for trade-ins. I was trading in a Toyota Corolla and some other Mazda-only dealers acted like taking my car would be a huge hassle. Chris looked it over and gave me a very fair price. Overall I would recommend this dealer, and specifically Chris Caramucci. More

I highly recommend John and Jim Jones. They both treated me with respect and paid attention to the type for car I needed and my price range. me with respect and paid attention to the type for car I needed and my price range. More

Dennis was extremely friendly, helpful and knowledgeable. He seemed genuine when working with us and making sure the car buying process went smoothly. Eric helped us with the test drive. He seemed genuine when working with us and making sure the car buying process went smoothly. Eric helped us with the test drive. More

We used the True Car Buying Service for a Mazda CX-5. Overall experience was professional, very pleasant and easy. Ken Lutz (sales) was courteous, very helpful, made the car buying experience positive. G Overall experience was professional, very pleasant and easy. Ken Lutz (sales) was courteous, very helpful, made the car buying experience positive. Gene (financing) and Mark (Manager) were equally good and a pleasure to do business with. The only issue we had was not being informed of the "swap fee" we had to pay on our first visit. The car we wanted was not in stock, and were told they could find it, but were not told about the cost of the swap fee upfront ($600). Although the dealer could not remove the cost, Mark did offer a small reduction, and the use of their employee discount for accessories. Despite this misunderstanding, we decided accept his offer, and continue with the purchase since our overall experience was very positive and professional. More

I worked with the Mazda Sales Consultant, Tom Radwanski. Once I decided to buy the car, he took me out on a test drive and I was hooked. The next step was negotiating the price of the car. This was the time Once I decided to buy the car, he took me out on a test drive and I was hooked. The next step was negotiating the price of the car. This was the time i was both disappointing and impressed with the staff. I thought the price was too high because of several unanticipated charges that were included in the price of the car. Tom worked with me to decrease these unexpected charges and suggest ways (lease then buy, lease only, purchase a 2013 model) that I could leave the dealership that day with a car. After the negotiations were over I went to see the finance guy, Steve Sansone. He reduced the price even further to exactly what i wanted to originally pay for the car by offering me special incentives (bi monthly direct payments etc) and i walked out a happy man. More

Mr. Walter gave us an excellent experience st the dealership. He was very friendly and knowledgeable. We are very happy with our new car and I would definitely recommend Mr. Walter when buying a car. dealership. He was very friendly and knowledgeable. We are very happy with our new car and I would definitely recommend Mr. Walter when buying a car. He explained everything to us very carefully. Also he introduced us to the service department, something that we had never experienced with anyone else. 100% happy with our experience. More

Great experience. I brought my used Toyota camry in for a New Ford Egde. John and Dean took the time to help us slect the right model for our price point. We love it! Great car and I am thank for for the ser New Ford Egde. John and Dean took the time to help us slect the right model for our price point. We love it! Great car and I am thank for for the service they provided. Go see these two, they keep the car buying experience fun!!! More

Steve Sansone made the expierence very enjoyable for a number of reasons. Being a first time car buyer I had little knowledge about what was needed in order to purchase a vehicle. Steve walked me through number of reasons. Being a first time car buyer I had little knowledge about what was needed in order to purchase a vehicle. Steve walked me through every step explaining how things would work, opening up many options for me so I had a bunch of choices suited to my preferred budget. He wanted me to be comfortable as a buyer and he also asked me what I was comfortable with financially, which made me feel secure that I was getting a vehicle that I loved but also that i could afford payments on. I would definitely recommend this dealership and specifically Steve Sansone because he is very professional and cares about every customer that walks in the door. For first time car buyers or not, Sansone Mazda will give you the best car buying expierence you will ever have. More

i felt that i never had 5 minutes with out dealer.he promised me that he would take my sound system out of my car all i had to do was just pick it up the next day.when i went back the next day to pick u promised me that he would take my sound system out of my car all i had to do was just pick it up the next day.when i went back the next day to pick up my system he said that i had to pay to get it out.He also promised he would have my other key the next day and that also didnt happen i had to call and fight with the the deal on labor day which it today after 2 weeks i got the car i got the key.until this day i dont know what my car does and i dont have none of my original stuff from my old car. i was looking to buy another car in 6 months but i swaer i will never buy a car from sansone auto in my life i will tell all of my family and friends to never go there sorry. and dont ever see jim jones he is a crook and he will promise you things and never will do it for you crooks.!!!!!!!!!!!!!!!! More

got a quote from truecar.com for a new 2013 Mazda 3 from this dealer. The offer came from Alicia. Then spoke with an employee called Keisha at least 3 times over the phone. Told her CLEARLY I need standard this dealer. The offer came from Alicia. Then spoke with an employee called Keisha at least 3 times over the phone. Told her CLEARLY I need standard options, manufacturer installed, no extras. She confirmed: the quote is firm plus there will be a NJ sales tax plus plate change ($150) and document fee ($379) for a liquid silver or dolphin grey color. The document fee is 'negotiable' but I would need to negotiate in person. Fine. Drove to the dealership, Keisha not there. A different guy assigned to me offered me dolphin grey, 'the only color for that price'. I saw him jumping the car, bc it has been on the lot for a while and the battery gave out. I asked if they could honor the liquid silver color commitment - no they wouldn't, because 'the msrp price would be $19,170 instead of $17,495 for dolphin great (really, $1,700 premium for a different color?)'. After the test drive, I said would like to pay and asked to give me the total price. The guy comes back to me with a price that is $3,600 more then Keisha's 3-times promised price and written quote. They stuffed the quote with bogus 'dealer-installed' options such as paint protection. I protested and said they need to honor the quote. The General Manager came, and asked me sarcastically if I wanted them to remove the dealer installed options. Total all-in price they gave me with taxes, bogus options and reversal of rebates was $19,780. Alicia's/ Keisha's quote was $16,185 (with $379 fee being 'negotiable'). What are these guys smoking? Do they really think that their buyers want the new car so much as to overpay $3,600+ to an unethical dealer, all because we drove 2o miles to the dealership. Do not buy from them. Walk away. This dealer is unethical, does not honor their prices, and stuff unsuspecting buyers with expensive and unnecessary dealer options. If you are reading this, dealer, I will describe my experience in every other online dealer review I can find. Today, to survive in business, you need to preserve and nourish your reputation, and you don't. You will not survive on recurring scam. More