Sansone Mazda

My first time buying a car on my own and I am so beyond happy I went to Sansone Mazda. Tommy Richardson approached me as I walked in and was immediately warm, friendly and obviously established in this in happy I went to Sansone Mazda. Tommy Richardson approached me as I walked in and was immediately warm, friendly and obviously established in this industry. He immediately asked where I was comfortable price wise and made sure there were cars I was interested in on the lot. He didn't push me or offer me anything I didn't want. He let me test drive a higher model than I was interested in and when I expressed that I wanted to see the Mazda3 in a base model in a different color he went back out to the back of the lot and dug another car out of the snow for me to look at. The customer service he provided was above and beyond what I expected to receive. He was confident he would get me the deal I wanted and can afford and he delivered. Never pushy, just confident that he could do this for me. The deal I got was great I was very happy and there was no pushy negotiating or anything, his sales manager John was also very accommodating and friendly and made it seem so smooth to get me the deal I wanted! No muss, no fuss, just good old fashioned guys who know how to work and give the customer what they want. I leased the car and Susan, the business manager, made the legal side of this nerve wracking experience so smooth I was in shock. Again, my first time getting a car on my own, so I was expectedly nervous and anxious and Susan went through everything with me, answered all my questions and was so patient while I took in all these legal documents I had no familiarity with. Susan told me "you can buy anything anywhere" and I must say she's right. These 3 people I dealt with (I'm sure the entire staff is great but I dealt solely with Tommy, John and Susan) are very aware that I could have bought this car from anywhere. But I came to them and they delivered. Above and beyond in customer service and I will definitely be dealing with them for all of my service needs and when its time for my next lease I will be calling Tommy again as I very much enjoyed my first car buying experience. This deal ended in hugs with them, which showed me that them I wasn't just another buyer or another number, which I appreciate. More

I just purschased my mazda and we had the pleasure of working with dennis rodriguez from the beginning to the end of the process he was more than friendly and a person you could trust overall it was a gr working with dennis rodriguez from the beginning to the end of the process he was more than friendly and a person you could trust overall it was a great experience because of dennis More

I'm an experienced car buyer and I knew I wanted a CX-5 so I went to Sansone first based on (1) inventory size (2) distance from my home and (3) a very good, prior sales experience with Ron Kaplan at CX-5 so I went to Sansone first based on (1) inventory size (2) distance from my home and (3) a very good, prior sales experience with Ron Kaplan at Sansone Nissan (years ago). I went on a weekday morning and I was welcomed with a relaxed atmosphere, I would say more relaxed than that of a typical showroom. I had done my homework so I looked around for a bit and I was soon approached by Dennis. I told him what I wanted and he quickly went to get me a test-drive vehicle that matched my request. I was offered coffee which was a nice touch. Dennis took me outside and showed me the vehicle, inside and out, including some technical features under the hood (Skyactiv technology) which was good. The test drive was a good length and he had me try out the turning radius and acceleration. I never felt pressured to buy the vehicle which was great. The negotiating experience was fairly typical for a car purchase (the usual back-and-forth if you are interested in that kind of thing) although I have to say that Dennis and his manager Mike did try to accommodate my requests, with persistence, and kept the transaction business-focused, rather than personal... "the numbers show x and here's how we can work with them" and "did you consider lengthening your lease term or changing your downpayment?" as opposed to "help me out" or "are you trying to put me out of business?" which are guilt-trip laden and ridiculous (and irrelevant). I drove home in my new vehicle after a generous offer for my trade-in, even though I didn't have it with me, four hours after I walked into the showroom, which was a good amount of time in my experience. Trade-in later that night was effortless. Although they met me essentially where I was targeting for price on the lease, it took a lot of negotiating to get there so I knocked off a point on Price; I also thought some of the dealer-added equipment (not optional) was overpriced, such as $595 for Nitrogen-filled tires and $599 for alloy cosmetic wheel protection. For Dennis's product knowledge and professionalism, and for the management's malleability on lease payment pricing without senseless personal appeal, I would go back and I would recommend these guys over others. More

Went in knowing what we wanted, no games no hassle! We will be back for out next car. I have already recommended them to friends and co workers. will be back for out next car. I have already recommended them to friends and co workers. More

2nd car that i have purchased from sansone mazda, walter donnelly, susan viega, awsome team, would highly recommend others to do businness with sansone madza donnelly, susan viega, awsome team, would highly recommend others to do businness with sansone madza More

Sansone Mazda provided me with excellent service. All the employees are very friendly and overall it was a great experience. I would highly recommend this dealership to anyone. employees are very friendly and overall it was a great experience. I would highly recommend this dealership to anyone. More

Charlie made what is usually a less-than-enjoyable exercise refreshingly easy! We had been to two other Mazda dealers, very unhappy with their approaches, and "games". Charlie was professional, stra exercise refreshingly easy! We had been to two other Mazda dealers, very unhappy with their approaches, and "games". Charlie was professional, straight-forward, meticulous and friendly. We have purchased numerous cars over the past 30 years, and Charlie was, by far, the best salesperson we've dealt with. No games, no gimmicks. I would highly recommend him. And the financing person made things extremely quick and straightforward - no pushing, no pressure to purchase warranties, etc. Overall, an excellent experience. I would HIGHLY recommend Charlie Smith! More

After researching and reviewing a myriad of automobiles, we narrowed it down to the 2014 Mazda 6 touring. Then it was time to review the dealers. We checked individual reviews as well as the business bure we narrowed it down to the 2014 Mazda 6 touring. Then it was time to review the dealers. We checked individual reviews as well as the business bureau accreditations, which narrowed it down to Sansone Mazda in Avenel, NJ; which is 30 miles from my residence. We were pleasantly surprised with the high level of professionalism experienced during the negotiations and financing. They had the cars that best fit our needs and budget. We bought two cars; a black and a red one. Our sales person, Ziggy, went above and beyond to insure that we got the options we wanted within reason. Susan Viegas, Finance manager, expeditiously processed our paperwork and was very friendly. John Bellas , the general manager, treated us with the utmost respect and professionalism. More

I stopped by Sansone to inspect a vehicle I saw online. Mr. Caramucci was friendly and courteous in responding to my inquiries. He also told me a deposit had been placed on the vehicle I was interested in Mr. Caramucci was friendly and courteous in responding to my inquiries. He also told me a deposit had been placed on the vehicle I was interested in weeks earlier, but the potential buyer never came back, so it was available for purchase. After inspecting the vehicle and expressing my interest, he asked for a deposit; I agreed to leave $500.00 on a credit card, and would close the deal in cash two days later. However, instead of running my card for $500.00, Sansone ran it for $2500.00. Mr. Caramucci told me of the "mistake," and asked if that were acceptable to me. I responded in the negative, so he said the $2000.00 overage would be credited back to my card that same day. On the day I was to pick up the vehicle, I received a text message saying, "Our other customer picked up the (vehicle). It will be my pleasure to show you another vehicle in our inventory. I look forward to seeing you later." I was furious as well as insulted at Sansone's deceptive business practices. When I arrived, I demanded my entire deposit. I was told "$2000.00 has already been credited back to my card, and the remaining $500.00 would also be credited by Monday." As of this writing, NONE OF MY $2500.00 DEPOSIT HAS BEEN CREDITED TO MY ACCOUNT! I filed a fraud complaint with the credit card issuer as well as the BBB. I will never recommend anyone do business with Sansone ever. I can't help wondering how they've managed to stay in business so long if this is how they conduct it. More

HORRIBLE SERVICE! VERY DISAPPOINTED AND STRESSED! We only have one car- They barely even started looking at the car for repair and its been almost a month now! TERRIBLE CUSTOMER CARE! have one car- They barely even started looking at the car for repair and its been almost a month now! TERRIBLE CUSTOMER CARE! More