Sansone Mazda

Great experience! Easiest car buying experience ever. Everyone super helpful and no pressure. Tom, Steve and Susan were the best and spent the necessary time and explai Easiest car buying experience ever. Everyone super helpful and no pressure. Tom, Steve and Susan were the best and spent the necessary time and explained everything. More

"I had a very good experience there" This is absolutely the best dealer. The rep Sammy Chow and Casey was friendly, was very friendly. He was able to explain to me everything I need to kn This is absolutely the best dealer. The rep Sammy Chow and Casey was friendly, was very friendly. He was able to explain to me everything I need to know about cars, from the exterior features, safety, and even the smallest button in the car. Sammy He not only make me more comfortable about buying a new car, but also more confident about driving. More

Bunch of Liars, their commitment has no values.. I’s looking for a used Honda. I found a Civic in good shape and good range into this “SANSONE” dealership. I took the appointment for particular car f I’s looking for a used Honda. I found a Civic in good shape and good range into this “SANSONE” dealership. I took the appointment for particular car for next day. Next day I called and make sure that car is still available for test drive, After getting big YES from them when I reached to their dealership and met Mr. Dennis Rodriguez, n asked about car n BOOM BOOM I found that car is in body shop n not available for test drive. I said okay let me know whenever its ready as I’s ready to buy it. This guy makes me believe that I’m the person whom he gonna call when ever car is ready. But, before he call me I call him everyday n ask him about that same car. He always told me same answer as car is in body shop. Since the first day of my visit to sansone dealership I checked their website and particular car’s status. One day I found that car sold without even notifying me, and Mr. Dennis a great person he even don’t even have curtesy to inform me before make a deal to someone else as I always told him to buy that car in the prize they wanted. They all are bunch of liars and their commitments has no value at all. More

Positive Experience Replacing a vehicle at the end of the lease is never my favorite process. There was a time when leasing made the transaction quicker - but I don't th Replacing a vehicle at the end of the lease is never my favorite process. There was a time when leasing made the transaction quicker - but I don't think speed and new cars go together well anymore (after the test drive). Nevertheless, I had a very positive experience at Sansone's Mazda store today. The selection process was easy - as this store has so many configurations on the lot and ready for sale. The paperwork process is always challenging - but I left for a while and returned - still took another 90 minutes to get the car and get out the door. Worked with Charlie Smith who helped us for the second time in less than 60 days as we know have 2 Mazdas in the garage. Highly recommend Charlie if you're looking at the Mazda brand. More

Good experience purchasing pre-owned. All of the staff we dealt with, from the salesperson to the managers were all very personable and never rude or overbearing. purchasing pre-owned. All of the staff we dealt with, from the salesperson to the managers were all very personable and never rude or overbearing. More

HORRIBLE EXPERIENCE NEVER....EVER...BUY A CAR FROM THIS DEALERSHIP....THIEVES...CROOKS...LIARS....THEY STOLE MY DEPOSIT...REFUSED TO GIVE IT BACK....GAVE ME THE RUN AROUN NEVER....EVER...BUY A CAR FROM THIS DEALERSHIP....THIEVES...CROOKS...LIARS....THEY STOLE MY DEPOSIT...REFUSED TO GIVE IT BACK....GAVE ME THE RUN AROUND FOR WEEKS....THE EMPLOYSS, INCLUDUNG THE MANAGEMENT ARE VERY NASTY.... More

Don't Ever Buy a Car Here My wife and I went to buy a new car. We thought we would go to Sansone since there was a huge selection of brands. We chose the Mazda CX-5 and dealt My wife and I went to buy a new car. We thought we would go to Sansone since there was a huge selection of brands. We chose the Mazda CX-5 and dealt with Aroon. He was very nice and we agreed on a good price for the car. We chose the one in the show room and since we added remote start we went back a few days later to pick it up. When we went back the car was not cleaned properly, the wheel locks were not installed, and there was a nick in the hood. Mike Abreu got into an argument with my father-in-law and was very rude to him as well. We made sure our contract stated that we would get a loaner car for when the hood was repaired. We went back a few days later to drop the car off to get the hood fixed. I received a call yesterday at 3:30 pm telling me the car was ready and to please come back because they need the loaner. We could not make by 5:30 pm so we went the next day at 7:15 am. The hood was fixed but the car was filthy, dust everywhere from sanding down the hood to prep it. *This car was detailed 8 days earlier* I told Rosie I was not happy with the car because it was not cleaned and she said to take it up with Mike Abreu. I called him when I got to work and he said “what did you expect, you came here at 7 am”. I explained you wanted the car back the night before so how did I know it wasn’t cleaned. He was very rude and told me to bring the car back to get it detailed. This would be the 5th trip and after leaving it, I would have to go back for the 6th time to pick up the car. He also made comments about how I had to call my wife to schedule the appointment, as if I was not man enough to handle this himself. This guy is a big tough one behind the phone thinking he is all high and mighty. He is unprofessional, disrespectful, so I guess he makes the perfect fit for a car salesman. More

Wonderful People, Top Notch Customer Service Let me start by saying that our experience at Sansone Mazda has been wonderful through and through. We recently bought a 2015 Mazda CX 5 (Crystal Blue Let me start by saying that our experience at Sansone Mazda has been wonderful through and through. We recently bought a 2015 Mazda CX 5 (Crystal Blue) and we have had great experience interacting with Thomas R., Mike Abreu, and Stephen Sansone. They have readily helped us at every step with our car needs. I strongly recommend Sansone Mazda if you are looking for a new Mazda. - Kumar More

Rip Off Went to Truecar.com and they had the best price. Got to dealer ship and of course no cars at that price because they add $3000 worth of add ons to ev Went to Truecar.com and they had the best price. Got to dealer ship and of course no cars at that price because they add $3000 worth of add ons to every car. Checked and the add ons are worth about $500 at best. As for my trade they were $6,000 under the under dealers I had visited. I told them I thought that making between 14 and 16 thousand dollars on my trade was a bit much, they gave me a song and dance until i showed them what the car was selling for at a number of dealers. Typical bait and switch in my opinion. Sales person Chris was nice but it didn't seem that he had any input to the pricing, as he had to get everything from the sales manager. He was ok to deal with. More

Dishonest I purchased a vehicle in March 2014 and later found out that there was an odometer issue with the vehicle, I brought the car back expecting a refund b I purchased a vehicle in March 2014 and later found out that there was an odometer issue with the vehicle, I brought the car back expecting a refund because of the issue. I had the proof of the odometer discrepancy with me and I was informed by Dean Sansone that there was noting they could do. I had the car a little over a month and figured they would do something for me because the odometer was wrong. They offered to take the car in as a trade and give me book value of the car which was $7,000.00 less than what I purchased it for. No other dealership will take the car because of the odometer problem. I have contacted the State Consumer Affairs Division and filed a complaint, I have a police report and will now pursue some sort of legal action. My attorney tells me that I am entitled to triple damages and attorney cost, but I now have to go through this ordeal and it would have been much easier for them to jut give me a refund. I even told them I would buy another vehicle there if they agreed to the exchange. I would use caution when purchasing a vehicle from this dealership. More